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The UX is quite good because it's built like on Meta, which makes looking at and understanding data easier. However, the reporting tool is not perfect, and we face monthly different technical issues.
Thanks for your feedback! Glad to hear you like the UX. Sorry about the issues with the reporting tool—we're working on it. Feel free to reach out if there's anything specific we can help with!
I have been using TrueRoas for several months. Initially, it worked quite well, but in recent months, it has been a constant struggle. Technical issues are frequent, and basic functions often don’t work as they should. We constantly had to request links to extend subscriptions for all e-commerce clients, and it almost never worked. As a result, many clients were incorrectly charged by TrueRoas. Customer support often leaves issues unresolved.
Choose another third-party app, even if it costs more. It will save you from constant headaches and the frustration of dealing with small tasks that should work seamlessly from the start.
/Jack Rihs
Thank you for your feedback, Jack, and we are sorry for the issues you’ve experienced with TrueRoas. We’re actively investigating the technical problems and incorrect charges, and rest assured that our development team is continuously working on improving our services. We appreciate your patience!
Great app, been using it for few years already, helps a lot with tracking in meta and google ads.
Thanks so much for sticking with us over the years! We're happy to hear the app's been helpful with your Meta and Google Ads tracking. We appreciate your support!
Tracking data correct (tested with other tools), team is always there to help. Very Easy setup of tracking via UTM and API.
Thank you for the feedback! We load a lot of data from different resources (FB, google, tiktok etc), however, we improved the loading speed by 50% in the ads manager and will reduce it with another 50% this week! Really appreciate the feedback!
Me ha funcionado muy bien para poder comparar campañas en una misma plataforma o también para comparar campañas de distintas plataformas. El único problema es que el budget me aparece mal en moneda chilena CLP.
Hi there,
Thank you for the feedback!
I believed that we had already answered this in our chat. But if you have other questions or concerns, please reach out! :)
WOW! This app is really amazing!! Such a great investment and gives so much value back! The app is full with great functions to get a really crisp overview and make even greater decisions. A BIG PLUS is also the amazing costumer service - fast and great help.
overcharged me
Hello, please reach out to rasmus@trueroas.io and we'll get this resolved!
Not a reputable company! I had an active subscription and from one day to the next nothing was tracked anymore. I wrote to the support team and they didn't help me. After more than 10 days of waiting, I canceled my subscription and then they said they would no longer help me because I canceled my subscription. So I paid money for nothing. Way too expensive and the support is simply incompetent
Hello there, I believe your tracking stopped since you canceled your subscription. Happy to compensate you for the time lost for free, and of course you will pay nothing if you don't see the results. We do have staff on hand 20 out of 24 hours of the day (live in chat) and if you need more help on this I'm happy to personally help more /Rasmus
I'm very happy with TrueRoas it gives accurate fb tracking to a fair price. Customer service is always available to help if any issues
We're quite happy with you too ;)
Good price for very integrated reporting. It has been nice to see a wholistic view of sales and spending across platforms.
Glad to hear that! <3