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I've been looking for something like Trunk for ages. Saves me heaps of time doing boring inventory.
I have struggled to find an app that works flawlessly for syncing inventory. Some of them have so many features that even if the inventory part works, something else doesn't. Trunk eliminates that headache. I am now confident in my stock levels. Being able to have Shopify as my "master" stock level and having it import to Etsy is unique among the apps I have used, and is perfect for my needs.
I downloaded this app because it's pretty much the only one on the market that has the functionality I was looking for. The reviews were excellent(for good reason) and I took a shot on it. I have experience with apps that have good(probably fake) reviews that are horribly buggy and cumbersome. Trunk works smoothly, flawlessly, doesnt install software on your site and has a very simple user interface(once you play with it a little). Most importantly, I was able to hop on their support site, chat directly with James(multiple times) and he was able to walk me through any questions or concerns I had. If this company had more apps, I would download them all, I have never seen customer service like this from an app, even the big, well established ones. Thanks again for standing behind your work and building a quality piece of software. Game changer for my business.
Trunk has so far changed the stock management of my business for the better in many ways. We print clothing to order, so we needed to track inventory of blank clothing rather than products on our website and not many other App's can do this. It is very expensive however for what I need it for, but I need the 'combined inventory' function.
Edited Review: Not the product I thought it was. We were using trunk to manage bundled products with components and if an order came in that sold different products that used the same components in a kit it would only record the sales for one of the items and was causing some major inventory headaches. If you are using trunk simply to sync inventory between stores I am sure it's fine.
Plans are expensive but OMG it's the best IMP I've worked with. I've been a year with ecomdash, having a hard time using it efficiently, causing me headaches. Now, Trunk is so easy-friendly, quick and reliable! I feel my inventory is in good hands.
I am very happy with your app--wish I'd done this years ago! Finally I can sleep without worrying about having oversold during the night when I get up in the morning!
We have only been with Trunk for a few weeks, but those weeks have proven to be beneficial for our business. The inventory adjustments are a time saver and does very well across our platforms. ~ CB
When I first installed this app, it seemed to work great and it would be perfect for what we needed. Is it too good to be true? Then the problems came. I updated inventory on a product and then it would revert to restocked. I thought maybe I did something wrong so I fixed it. I then added stock for a different product and a customer asked me if it had sold out. It had not (had they not asked I would not have known this was happening!). So I look and all the items that I had updated with new inventory were not synced up. The problems first came to my attention on a Wednesday when I thought I had did something wrong. Who knows how long it actually started before that. I contacted Trunk Thursday and again Friday. They got back to me Friday evening saying that there was something wrong on Etsy's end. Except how could that be because Shopify was also coming in incorrect. I had provided screenshots. Either way, there seems to be no urgency. The entire weekend we're losing sales because items are showing out of stock and then we are receiving orders for items that are out of stock and I have to cancel orders. In all, we have 5 days (that I know of) where this app is not working properly. What a nightmare. I LOVE the idea of the app if it worked the way it was suppose to. I am disappointed that an issue that starts on a Wednesday is not even resolved by Sunday (and is still unresolved as I write this). For this reason, I can not confidently recommend this app.
We're really sorry about the issues you were having – we should've also done better on the communication front. We pushed a few fixes already that's addressed some of the problems you were seeing and so far it seems like things should now be back in working order. Please let us know how it's going now as we've been following up on this via email, thanks.
My etsy store has been growing steadily but I had held off on opening Shopify in parallel because of the inventory sync problem. I wanted something simple that would do exactly what I need without paying for a lot of features I don't use. Trunk has 100% delivered on this! The dev team are extremely helpful and responsive. Highly recommended, I'm very happy with it. Thank you James : )