SEOAnt ‑ Trust Badges & Icon
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They have only one person, Joy, providing support for this app, and unfortunately, Joy seems to lack a basic understanding of it. They were unable to grasp even the simplest question about the default placement of the badge.
During our conversation, it felt as though they were making fun of us by abruptly ending the call and repeatedly sending the same responses using reply templates, resembling a bot rather than a human agent. Additionally, the app itself is not functioning properly. They take at least a day to respond to support tickets, and sometimes it takes even longer.
Good day!
We sincerely apologize for the inconvenience you've experienced. We truly appreciate your patience and understanding. After learning about your needs, we have taken immediate action by involving our lead and technical team to address your questions and requirements. We have been diligently working on resolving your issues for the whole 5 hours and are committed to ensuring everything is addressed.
If there are any additional custom settings that need to be communicated to our technical team, it may take a little more time. However, please rest assured that we will do everything within our power to resolve your concerns. We kindly beg for your understanding.
Thank you for your valuable feedback, we will never stop improving our support in the future, have a wonderful day!
Warm regards,
SEOAnt Support Team of Channelwill
I downloaded this app. My entire website on Chrome, Edge, Mobile - Have a bug caused by this app. The front page can't scroll and affected across all browsers. My mobile view was distorted as well. And I deleted this app and everything resume well. This is really bad and disruptive app.
Hi there，
Thank you for sharing your feedback, and we sincerely apologize for the disruptions you've experienced with our app. We understand how frustrating it must be to encounter issues with your website, especially across multiple browsers and devices. We take such concerns seriously and are committed to addressing them promptly. If you could provide us with more details, including screenshots and any specific examples of the issues you encountered, it would greatly assist our technical team in investigating the matter thoroughly. We truly appreciate your support and patience, and we look forward to resolving this for you as quickly as possible!
Warm regards,
SEOAnt Support Team of Channelwill
the app always adds a referral badge in some pages like sitemap, policy pages, without authorization, despite of removing many times.
Hi there，
I want to sincerely thank you for sharing your feedback with us. I'm truly sorry to hear about the frustration you've experienced with the referral badge showing up on your pages without authorization, despite your efforts to remove it. I completely understand how this can be a source of inconvenience, and I deeply regret that this has affected your experience with the app.
Our goal is to provide you with a seamless, helpful tool, and it seems that we've fallen short in this instance. I would love the opportunity to make this right for you. If you could provide us with more details about the pages where this issue occurred or any other specifics, I’ll ensure the issue is addressed and resolved as quickly as possible. We’re committed to improving your experience with us and want to ensure that the app works exactly as you need it to.
Warm regards,
SEOAnt Support Team of Channelwill
" Powered by SEOAnt", I could'nt remove that sentence, click on "contact" either
Hi there，
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced. We understand your difficulty in removing the "Powered by SEOAnt" message, as well as accessing the contact option. Please don’t hesitate to reach out to our customer support team anytime; we are committed to responding promptly to your needs. We truly appreciate your support and are here to assist you!
Warm regards,
SEOAnt Support Team of Channelwill
I will give 1 star only for this -> Contact Support to remove SEOAnt branding for Free
Don't overcomplicate, activate the button or go with Priced options.
Hi there，
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve encountered. We understand your frustration regarding the SEOAnt branding. Please know that all you need to do is contact our customer support team, and we will respond within a minute to assist you with your request. We truly appreciate your support and are here to help!
Warm regards,
SEOAnt Support Team of Channelwill
When the badges are active, for some reason my menu dropdowns stop working and my "Search" bar doesnt open. Tried reaching out to the devs, but they said they couldn't see what I was seeing.
*shrug*
Hi there，
Thank you for your feedback, and we sincerely apologize for any inconvenience you’re experiencing with the menu dropdowns and the search bar. We would be more than happy to investigate the issue you mentioned. If you could provide us with additional screenshots and information, it would greatly assist our technical team in reviewing the problem. We truly appreciate your support and look forward to resolving this for you!
Warm regards,
SEOAnt Support Team of Channelwill
i choose your badges, awesome. and then what? push save and thats it, no option to place your badges, no customizing, just SAVE button... horrrible. wasted my time..
I dont think you realise the mistake or problem you have with your badges.. I can not use them. After choosing your budges, the app gives you one option "SAVE" and thats it, i click save, and the budges dont appear anywhere.. nor in my theme, nor in my store, nowhere. Until it hasn't been fixed, this review stays here, because i dont see the point to use app which isn't functioning.. sad, really sad because you have great variations of budgets, but no instructions how to use them or anything..
Sorry for the inconvenience. The current function of this APP does not include the function you mentioned. We are constantly updating the functions of the APP.
We are sorry to make you feel that using our app wasted your time. Thanks for your feedback, we will try our best to make the App.
Wouldn't show any badges, tried contacting support and still nothing after several days. I tried troubleshooting it myself, uninstalling and reinstalling it but nothing. After several days of no response from support I gave up and now here I am.
Hi, sorry for the inconvenience. We reply to you a few hours after receiving your email, and we are waiting for your reply. We're sorry we haven't confirmed whether your issue was resolved. The app may encounter different problems in different environments. We need to understand your actual situation to solve your problem. We tried to contact you but we didn't get a response. If you would like to give us another chance, we would be very grateful.
Sorry again for the inconvenience.
This injects code into the theme code.
Careful on downloading this as it could set you back a few hours in work.
Hi there，
Thank you very much for your feedback, and we sincerely apologize for any concerns you may have. We want to reassure you that our current app does not inject any code into your theme code, so you can use it with confidence. We truly appreciate your vigilance and are here to assist you with any further questions or concerns you might have. Your satisfaction is our utmost priority!
Warm regards,
SEOAnt Support Team of Channelwill
Pathetic support from app devlopers, i installed this app and within 5 seconds of clicking 'save' my entire theme coding was wiped! luckily a shopify expert took my theme back to an older version before the app was installed and got it back. App developers claim the app doesn't mess with your code. i'm not the only one this has happened to!
Hi, sorry for the inconvenience. Our tech person is checking this issue. The app is no code. And it is our fault that made you a bad experience. If you are convenient, please let us help you. We are glad to help. Sincerely regret.