Rezensionen (46)
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Contentos con el resultado, ha aumentado el número de reseñas de forma mucho mas organizada!! Nuestros clientes también valoran mucho la seguridad del sello de Trusted Shops
Muchas gracias por tu mensaje. Todo lo que hacemos, lo hacemos pensando en el consumidor, por eso nos alegra aún más colaborar con tiendas como la tuya, que también ponen al cliente en el centro.
Tu feedback nos motiva a seguir mejorando cada día.
Tu equipo de Trusted Shops
After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service.
First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value.
However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract.
After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients.
There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.
Dear Kevin,
Thank you for your feedback and for being a Trusted Shops client since 2019. We regret that your offboarding experience did not meet your expectations.
To clarify: our cancellation deadlines are clearly outlined in the contract and reminder emails. In your case, the notice period was unfortunately missed. Despite your later claims, no valid proof of a timely cancellation was provided. As a result, the contract was extended according to the agreed terms.
We understand that this outcome can be frustrating, especially when business circumstances are difficult. At the same time, fairness means applying the same rules to all clients in a consistent and transparent way.
Regarding the product itself, we continue to improve our integrations for Shopify, WooCommerce and other platforms. Thousands of merchants rely on them daily and see strong results.
We are sorry to see you go and wish you all the best. If there are any open points you would like to clarify, our team is available to help.
Your Trusted Shops Team
We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries!
The trigger for email sending is not working on Fullfield status, only on the date of the client order.
It is a very costly solution, which unfairly locks you into a contract that automatically renews with 3 months' notice, which is not written in the signed contract but very briefly mentioned in their general conditions. Also, no notification or reminder is sent before the renewal deadline, which doesn't comply with German law.
Zufrieden - danke für den Service!
Löppt, was will man mehr
Sehr zufrieden, alles klappt sehr gut und bei Fagen zur Integration wird einem direkt geholfen. Grundsätzlich ist Trusted Shops sehr zu empfehlen!
Vielen Dank für dein Feedback und deine Empfehlung! Es freut uns sehr, dass alles gut klappt und du mit unserem Support zufrieden bist.
Dein Trusted Shops Team
Top app, goed te gebruiken en absoluut fijn personeel om mee te werken!
Bedankt voor je mooie review. Geweldig om te horen dat je tevreden bent met de app en onze support.
We blijven ons best doen om je goed te blijven ondersteunen.
Je Trusted Shops Team
Buen servicio, guiado en toda la activación, funcionando correctamente.
Gracias por tu valoración. Nos alegra saber que todo ha funcionado bien y que te sentiste bien acompañado durante la activación.
Tu equipo de Trusted Shops
Hallo Gerd,
vielen Dank für deine Bewertung – das freut uns sehr!
Beste Grüße
Dein Trusted Shops Team
