Avis (48)
Affiner
-
Par note
Nach einem etwas holprigen Start bin ich inzwischen äußerst zufrieden. Wird auch von den Kunden immer besser angenommen.
Danke für deine ehrliche Einschätzung. Schön zu hören, dass sich alles gut entwickelt hat und deine Kunden das Siegel annehmen.
Dein Trusted Shops Team
Professionali, collaborativi e ovviamente servizio esterno alle aziende percui recensioni credibili. Sarebbe bello da parte dell'azienda mettere in risalto in qualche modo le aziende con le recensioni migliori proprio per dare senso e continuità al servizio. Comunque tutto sommato consigliabile e professionale.
Grazie mille per la tua recensione così attenta. Ci fa davvero piacere sapere che sei soddisfatto del nostro servizio e che possiamo contribuire a rafforzare la fiducia tra il tuo shop e i tuoi clienti.
La tua proposta di mettere in evidenza le aziende con le migliori recensioni è un’idea eccellente. La discuteremo sicuramente internamente e valuteremo come dare maggiore visibilità alle aziende più apprezzate.
Il tuo team di Trusted Shops
Contentos con el resultado, ha aumentado el número de reseñas de forma mucho mas organizada!! Nuestros clientes también valoran mucho la seguridad del sello de Trusted Shops
Muchas gracias por tu mensaje. Todo lo que hacemos, lo hacemos pensando en el consumidor, por eso nos alegra aún más colaborar con tiendas como la tuya, que también ponen al cliente en el centro.
Tu feedback nos motiva a seguir mejorando cada día.
Tu equipo de Trusted Shops
Wir sind sehr zufrieden mit der Trusted Shops App. Die Installation ist einfach und alle Funktionen können mit ein paar Klicks angepasst werden. Natürlich muss man sich die App mit den monatlichen Kosten leisten wollen aber Trusted Shops ist im deutschsprachigen Raum nun einmal sehr anerkannt und stellt ein hochwertiges Gütesiegel für die Kunden dar.
Auch der Kundensupport klappt via Email sehr gut.
Danke dir für die netten Worte. Das bedeutet uns wirklich viel.
Es freut uns sehr, dass die Integration für dich reibungslos lief. Genau so soll es sein.
Wir arbeiten kontinuierlich daran, unseren Mehrwert auch außerhalb des deutschsprachigen Raums auszubauen, um dich und deinen Shop noch besser unterstützen.
Dein Trusted Shops Team
Insgesamt ist die Firma Trusted Shops nicht mehr sehr zeitgemäß. Die Leistungen sind zu teuer und außerdem die Vertragslaufzeiten zu lange. Ich habe sie nur eingesetze weil sie noch wegen der Bekanntheit der Marke profitieren bei der älteren Generation.
Hallo Arne,
vielen Dank für dein offenes Feedback – das wissen wir sehr zu schätzen.
Mit einem Score von 4,77 liegst du hervorragend – das ist ein starkes Zeichen für die Qualität deines Shops. Umso mehr danken wir dir für deine kritischen Hinweise. Preis-Leistung und Vertragslaufzeiten schauen wir uns regelmäßig an, um unser Angebot weiter zu verbessern.
Dein Trusted Shops Team
After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service.
First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value.
However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract.
After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients.
There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.
Dear Kevin,
Thank you for your feedback and for being a Trusted Shops client since 2019. We regret that your offboarding experience did not meet your expectations.
To clarify: our cancellation deadlines are clearly outlined in the contract and reminder emails. In your case, the notice period was unfortunately missed. Despite your later claims, no valid proof of a timely cancellation was provided. As a result, the contract was extended according to the agreed terms.
We understand that this outcome can be frustrating, especially when business circumstances are difficult. At the same time, fairness means applying the same rules to all clients in a consistent and transparent way.
Regarding the product itself, we continue to improve our integrations for Shopify, WooCommerce and other platforms. Thousands of merchants rely on them daily and see strong results.
We are sorry to see you go and wish you all the best. If there are any open points you would like to clarify, our team is available to help.
Your Trusted Shops Team
This is the worst app I’ve ever installed on Shopify. They don’t even provide an online cancellation button — I had to email them just to request canceling my subscription. Their reply? I’m locked in for 18 months and can only cancel after that. I ended up paying a fortune just to get out. This feels like a scam. Avoid at all costs! Do not use it.
Dear Customer,
Thank you for your feedback — we’re truly sorry to hear about your experience.
Please note that a simple email is all that’s needed to request a cancellation, and we’re always happy to assist. Our team is committed to helping you get the most out of your app until the end of your membership, and we’d love to support you in making the best use of its features.
We warmly invite you to reach out to our customer service team anytime — we’re here to help!
Kind regards,
Your Trusted Shops Team
We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries!
The trigger for email sending is not working on Fullfield status, only on the date of the client order.
It is a very costly solution, which unfairly locks you into a contract that automatically renews with 3 months' notice, which is not written in the signed contract but very briefly mentioned in their general conditions. Also, no notification or reminder is sent before the renewal deadline, which doesn't comply with German law.
Installation und Integration verliefen recht einfach und ohne Probleme. Bei Fragen ist die Faq sehr gut und man wird sofort fündig.
Die Funktionalität ist hervorragend.
Danke für die Bewertung! Wir freuen uns, dass Sie mit der App und der Installationsanleitung zufrieden sind.
Viele Grüße
Ihr Trusted Shops Team
