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Buena solución de apoyo a las ventas, especialmente para generar confianza en el usuario final. Sin embargo, el seguimiento por parte del equipo de Trustshop a veces puede resultar algo limitado o lento.
No se trata de una solución económica, ya que el coste se aplica por país. Además, en algunas ocasiones nos hemos sentido decepcionados por la actitud poco flexible del responsable de nuestra cuenta, teniendo en cuenta que somos clientes desde hace tiempo y tenemos contratados varios productos con ellos.
Gracias por tu feedback. Valoramos mucho vuestra colaboración a lo largo del tiempo y tomamos muy en serio vuestros comentarios. Revisaremos internamente cómo podemos mejorar tanto el soporte como la flexibilidad.
Tu equipo de Trusted Shops
Un servizio molto utile per dare voce alle esperienze dei clienti ma anche per dare il giusto risalto alle aziende che cercano di lavorare bene ogni giorno.
Il servizio clienti è professionale e molto disponibile, in ogni fase.
Trusted Shops works very fine and the support is on the highest level. We very appreciate the tools.
Harald
theraphango.com
Thanks a lot, Harald. Great to have such positive energy coming our way!
Your Trusted Shops Team
After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service.
First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value.
However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract.
After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients.
There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.
Dear Kevin,
Thank you for your feedback and for being a Trusted Shops client since 2019. We regret that your offboarding experience did not meet your expectations.
To clarify: our cancellation deadlines are clearly outlined in the contract and reminder emails. In your case, the notice period was unfortunately missed. Despite your later claims, no valid proof of a timely cancellation was provided. As a result, the contract was extended according to the agreed terms.
We understand that this outcome can be frustrating, especially when business circumstances are difficult. At the same time, fairness means applying the same rules to all clients in a consistent and transparent way.
Regarding the product itself, we continue to improve our integrations for Shopify, WooCommerce and other platforms. Thousands of merchants rely on them daily and see strong results.
We are sorry to see you go and wish you all the best. If there are any open points you would like to clarify, our team is available to help.
Your Trusted Shops Team
Professionali, collaborativi e ovviamente servizio esterno alle aziende percui recensioni credibili. Sarebbe bello da parte dell'azienda mettere in risalto in qualche modo le aziende con le recensioni migliori proprio per dare senso e continuità al servizio. Comunque tutto sommato consigliabile e professionale.
Grazie mille per la tua recensione così attenta. Ci fa davvero piacere sapere che sei soddisfatto del nostro servizio e che possiamo contribuire a rafforzare la fiducia tra il tuo shop e i tuoi clienti.
La tua proposta di mettere in evidenza le aziende con le migliori recensioni è un’idea eccellente. La discuteremo sicuramente internamente e valuteremo come dare maggiore visibilità alle aziende più apprezzate.
Il tuo team di Trusted Shops
This is the worst app I’ve ever installed on Shopify. They don’t even provide an online cancellation button — I had to email them just to request canceling my subscription. Their reply? I’m locked in for 18 months and can only cancel after that. I ended up paying a fortune just to get out. This feels like a scam. Avoid at all costs! Do not use it.
Dear Customer,
Thank you for your feedback — we’re truly sorry to hear about your experience.
Please note that a simple email is all that’s needed to request a cancellation, and we’re always happy to assist. Our team is committed to helping you get the most out of your app until the end of your membership, and we’d love to support you in making the best use of its features.
We warmly invite you to reach out to our customer service team anytime — we’re here to help!
Kind regards,
Your Trusted Shops Team
Nach einem etwas holprigen Start bin ich inzwischen äußerst zufrieden. Wird auch von den Kunden immer besser angenommen.
Danke für deine ehrliche Einschätzung. Schön zu hören, dass sich alles gut entwickelt hat und deine Kunden das Siegel annehmen.
Dein Trusted Shops Team
Trusted Shops ist ein rundum überzeugendes Tool für mehr Vertrauen im Onlinehandel
Ich bin mit Trusted Shops rundum zufrieden. Das Tool bietet meinen Kundinnen und Kunden ein spürbares Plus an Sicherheit beim Einkauf – und genau das war mir wichtig.
Die monatlichen Kosten sind absolut gerechtfertigt, da Trusted Shops nicht nur bekannt und anerkannt ist, sondern auch das Vertrauen der Verbraucher nachweislich stärkt. Die Einbindung in den Shop verlief dank der klaren Anleitung und intuitiven Bedienung problemlos – auch ohne große technische Vorkenntnisse.
Besonders positiv fand ich, wie unkompliziert der gesamte Prozess war. Die Einrichtung war ein kleiner Erfolgsmoment – und bei Fragen stand der Kundenservice sofort bereit und hat freundlich und kompetent geholfen.
Für alle, die ihren Shop professionell absichern und gleichzeitig das Vertrauen ihrer Kundschaft stärken möchten, kann ich Trusted Shops uneingeschränkt empfehlen.
Vielen herzlichen Dank für deine ausführliche und wertschätzende Rückmeldung. Es freut uns sehr zu lesen, dass du das Vertrauen erlebst, für das wir tagtäglich arbeiten und dass dieser Mehrwert auch bei deinen Kundinnen und Kunden ankommt.
Dass du die Einrichtung als kleinen Erfolgsmoment beschreibst, gefällt uns besonders. Genau so soll es sich anfühlen.
Schön dich an Bord zu haben und danke für deine Empfehlung.
Dein Trusted Shops Team
Sehr zufrieden, alles klappt sehr gut und bei Fagen zur Integration wird einem direkt geholfen. Grundsätzlich ist Trusted Shops sehr zu empfehlen!
Vielen Dank für dein Feedback und deine Empfehlung! Es freut uns sehr, dass alles gut klappt und du mit unserem Support zufrieden bist.
Dein Trusted Shops Team
Ik werk nu een aantal weken met Trusted Shops en dat gaat erg goed. De onboarding was professioneel en ze hebben de tijd genomen om alles goed uit te leggen. Je kan ze bellen wanneer nodig en reageren snel op mails. Ik kan het iedereen aanbevelen.