Trustify: Testimonial Reviews

Hello,

We want to sincerely apologize for any confusion or frustration regarding our pricing. Your feedback is very important to us, and we truly appreciate you taking the time to share your thoughts. We understand that clear and transparent communication is key, and we’re committed to improving in this area.

We have already reached out to you directly via email to provide more detailed context and clarification about how our pricing works. We kindly ask that you please reply to our message so we can better understand your concerns and address them thoroughly.

Our goal is to ensure you have the best possible experience with our app, and we’re dedicated to working with you to make that happen. Thank you for your patience and for giving us the opportunity to improve.

Hi,

We are deeply sorry to hear about your negative experience and sincerely apologize for any frustration we may have caused. Resolving your issue has always been a priority for us, and we regret that our communication may not have met your expectations.

We did reach out multiple times to request access to your store so we could investigate and fix the issue, but we didn’t receive a response. Only yesterday did we discover that we now had permission to access your store, but by then, the app had already been uninstalled. We regret not being able to address this sooner and truly understand how this situation could feel unacceptable on your end.

Please know that we are committed to making things right and earning back your trust. We’d be grateful if you could reinstall the app and reply to our emails so we can fully resolve the issue for you. Our team is always here for you with 24/7 live chat support and at support@omegatheme.com.

We value you as a customer and genuinely hope for the chance to provide the level of support and service that you deserve. Thank you for bringing this to our attention, and we’re ready to assist you whenever you’re ready to reconnect.

불편을 끼쳐드려 진심으로 사과드립니다.

저희 앱은 고객 정보의 보안을 최우선으로 생각하며 운영되고 있습니다. 이는 저희가 2017년에 앱을 처음 개발할 때부터 지금까지 변함없는 핵심 원칙입니다. 고객님의 소중한 데이터를 보호하는 일은 저희의 가장 중요한 책임이라고 믿고 있습니다.

이번에 고객님의 고객에게 스팸 메일이 전송된 문제에 대해 보고해 주신 즉시, 저희 팀은 바로 확인을 시작하고 현재 가능한 해결 방법을 자세히 안내해 드렸습니다. 다만, 저희가 문제를 보다 정확히 확인하고 원인을 파악하기 위해서는 고객님의 추가적인 협조가 필요합니다.

현재 고객님께서 앱을 삭제하신 것으로 확인되었는데요, 저희는 고객님께 더 나은 경험을 드릴 수 있는 또 한 번의 기회를 간절히 바라고 있습니다. 앱을 다시 설치하신 후 함께 이메일 문제의 원인을 면밀히 조사해 볼 수 있으면 감사하겠습니다.

오랜 시간 축적된 경험과 고객 보호에 대한 철학을 바탕으로, 고객님의 신뢰를 회복할 수 있도록 최선을 다하겠습니다.

다시 한 번 소중한 피드백에 감사드립니다.

Hi there,

I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical these features are to your operations, and we apologize for not communicating the updates and pricing changes proactively.

The adjustments to our pricing plans were made to enhance the app’s performance and introduce new features that we believe will provide greater value in the long run. However, we recognize that these changes have impacted your current setup, and for that, we sincerely apologize.

We value your feedback and your business. Our team has reached out to you for further assistance regarding your issue. We’re committed to finding a way to support your needs and regain your trust.

Thank you for bringing this to our attention and for the positive experiences you had with us initially. We hope to have the opportunity to serve you better in the future.

Best regards,
Kaylee from Trustify team

Hi,

Thank you for sharing your feedback. We apologize for any frustration you experienced with the free plan. Our intention with the free plan is to provide a basic introduction to our app, allowing users to explore its potential before deciding if they need the advanced features offered in our paid plans.

We appreciate your comments and will consider them as we strive to improve our offerings. If you have specific features in mind that you believe should be included in the free plan, we'd love to hear from you. Our support team is always available to assist with any setup issues or questions you might have at Support@omegatheme.com or through our live chat support.

Thank you for giving our app a try and we would love to have another chance to support you better.

Hi,
We're truly sorry to hear about your experience, and we appreciate you bringing this matter to our attention. We understand the frustration that comes with investing time and effort into a review, only to have it disappear unexpectedly.

We take the integrity of our review system seriously, and we are committed to ensuring that genuine feedback from our users is valued and preserved. We would like to investigate this issue further to understand what may have caused your review to be deleted.

If you could provide us with some additional details, such as the date and the specific content of your review, it would help us in conducting a thorough investigation. Please check your email to see our email to you regarding this matter. We assure you that we will do our best to resolve this matter promptly and transparently.

Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding as we work to address this issue!

Hi

Thanks for your feedback and sorry for any inconvenience our app might cause you.
Our app does have the settings and preview layout for you to customize in the app, but we are not sure how would you like to display it.
We have contacted you via email and phone call, we are waiting to hear from you back so that we can support you with the customization. Please contact us.

Best regards,
Omega Team

Hi there,

Thank you for taking the time to leave a review for us. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right away and supported you to resolve the problem.

In any case you still need our help, please don't hesitate to contact us.
Best regards,
Kaylee

Hi there,

Even this review was few years ago. We would like to thank you for taking the time to leave a review for us, we always appreciate hearing from our customers. As indicated on our description, our app is free for 14 days for our customer to use then it will be charged. If you would like to discuss again the plan, please feel free to contact us via contact@omegatheme.com.

Kind regards,
Kaylee