Trustify: Product Reviews App
达到我们在性能、设计和集成方面的最高标准。 详细了解 在新窗口中打开
优化
-
按评分
고객에게 스팸메일이 옵니다.
"현재 가능한 해결 방법을 자세히 안내해 드렸습니다"
자사 앱에는 문제가 있을수가 없으니, 쇼핑몰의 보안을 강화하라는 답을 받았습니다.
그래서 이 앱을 삭제했고, 모든 문제가 해결됐습니다!
불편을 끼쳐드려 진심으로 사과드립니다.
저희 앱은 고객 정보의 보안을 최우선으로 생각하며 운영되고 있습니다. 이는 저희가 2017년에 앱을 처음 개발할 때부터 지금까지 변함없는 핵심 원칙입니다. 고객님의 소중한 데이터를 보호하는 일은 저희의 가장 중요한 책임이라고 믿고 있습니다.
이번에 고객님의 고객에게 스팸 메일이 전송된 문제에 대해 보고해 주신 즉시, 저희 팀은 바로 확인을 시작하고 현재 가능한 해결 방법을 자세히 안내해 드렸습니다. 다만, 저희가 문제를 보다 정확히 확인하고 원인을 파악하기 위해서는 고객님의 추가적인 협조가 필요합니다.
현재 고객님께서 앱을 삭제하신 것으로 확인되었는데요, 저희는 고객님께 더 나은 경험을 드릴 수 있는 또 한 번의 기회를 간절히 바라고 있습니다. 앱을 다시 설치하신 후 함께 이메일 문제의 원인을 면밀히 조사해 볼 수 있으면 감사하겠습니다.
오랜 시간 축적된 경험과 고객 보호에 대한 철학을 바탕으로, 고객님의 신뢰를 회복할 수 있도록 최선을 다하겠습니다.
다시 한 번 소중한 피드백에 감사드립니다.
Sad Update: After months of paying $9 pcm for the app they changed the feature set - moving features we were using in our plan to a higher paid tier with no notice or reasoning. So features we were using on our live store stopped working overnight unless we increased our monthly payments to the next tier. This just feels like extortion and is probably a breach of contract, certainly unethical. Despite all the positives at the outset, I have had to change my review and am looking for another supplier.
Update: I'd given them 5 stars anyway because the app works great but I have since asked if they could change the way they output structured data from the app (nothing wrong with the app, just something that worked better with my store). They had it done and sorted in a day. Incredible customer service.
----------------------------
Great app. Was up and running very quickly, plenty of options to customise the look of the reviews as well as content and layout of review request emails etc. The app also provides structured data which supports review snippets in google - this works out of the box.
If importing reviews from Amazon then the limit will be 100 - this is an Amazon restriction not the app - I used a .csv upload instead of the auto import and it worked great - the template provided is super easy to use.
The support is also very responsive and friendly and the pricing plans seem to be good value for money.
We've only been set up with the app for a couple of days, but we're impressed and its working well for our store.
Hi there,
I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical these features are to your operations, and we apologize for not communicating the updates and pricing changes proactively.
The adjustments to our pricing plans were made to enhance the app’s performance and introduce new features that we believe will provide greater value in the long run. However, we recognize that these changes have impacted your current setup, and for that, we sincerely apologize.
We value your feedback and your business. Our team has reached out to you for further assistance regarding your issue. We’re committed to finding a way to support your needs and regain your trust.
Thank you for bringing this to our attention and for the positive experiences you had with us initially. We hope to have the opportunity to serve you better in the future.
Best regards,
Kaylee from Trustify team
App is difficult to configure. Once configured it still does not work properly.
Hi there,
Thank you for taking the time to leave a review for us. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right away and supported you to resolve the problem.
In any case you still need our help, please don't hesitate to contact us.
Best regards,
Kaylee
lack of customization, look awful on site, letters are to small, no preview live of the widget.......
Hi
Thanks for your feedback and sorry for any inconvenience our app might cause you.
Our app does have the settings and preview layout for you to customize in the app, but we are not sure how would you like to display it.
We have contacted you via email and phone call, we are waiting to hear from you back so that we can support you with the customization. Please contact us.
Best regards,
Omega Team
Misleading, the FREE plan states "Display unlimited reviews per product" yet in reality it only allows 10 reviews per product
Hello,
We want to sincerely apologize for any confusion or frustration regarding our pricing. Your feedback is very important to us, and we truly appreciate you taking the time to share your thoughts. We understand that clear and transparent communication is key, and we’re committed to improving in this area.
We have already reached out to you directly via email to provide more detailed context and clarification about how our pricing works. We kindly ask that you please reply to our message so we can better understand your concerns and address them thoroughly.
Our goal is to ensure you have the best possible experience with our app, and we’re dedicated to working with you to make that happen. Thank you for your patience and for giving us the opportunity to improve.
Why would they say it's free when it's not?!
Hi there,
Even this review was few years ago. We would like to thank you for taking the time to leave a review for us, we always appreciate hearing from our customers. As indicated on our description, our app is free for 14 days for our customer to use then it will be charged. If you would like to discuss again the plan, please feel free to contact us via contact@omegatheme.com.
Kind regards,
Kaylee
