Anmeldelser (132)

Samlet bedømmelse
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Antal pr. bedømmelsesniveau
  • 16 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 7 % af bedømmelserne er på 2 stjerner
  • 70 % af bedømmelserne er på 1 stjerner
10. februar 2022

The widget causes errors in the page, and the customer service isn't wiling to help fix this problem. When using safari you can't log in, you need to switch to chrome before you can make use from the backoffice. We use Yotpo as an alternative, which is much better than this and I would recommend you to take a look at YotPo instead of Trustpilot.

Proof Eyewear Nederland
Holland (Nederlandene)
Mere end 3 år bruger appen
Trustpilot svarede 16. februar 2022

Hi Proof Eyewear Nederland,

Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms - ...

Redigeret 16. januar 2023

UPDATE - They've got even worse! Customer service is nonexistent. Failed sending review invites. Account managers are useless. Only interested in forcing you to buy package upgrades. If you don't they just ignore all contact.

Having used Trustpilot for the past 15 months and gathered over 1600 reviews, the review platform is fine but pretty basic for the price - all the value is in the Trustpilot ...

Meg Rivers Artisan Bakery
Storbritannien
Cirka 3 år bruger appen
Trustpilot svarede 26. august 2021

Thank you for taking the time to write this review. We're sorry you've had a bad experience and will apply your feedback to give you a better one. We will pass this along to ...

15. marts 2023

For the amount of money we pay for this service, you would think that their service level for support tickets would be better. The review flagging doesn't even work and even though we have an 'account mgr' they have proven themselves to be just as useless. Note, all I need to do is request the removal of a review that was clearly left for an entirely different company.

ODD SOX
USA
Cirka 3 år bruger appen
Redigeret 25. december 2021

Forvirrende og ikke til at arbejde med... Det er især bøvlet med flere domæner osv... Så er det også yderst begrænset med servicen og lysten til at hjælpe med reelle problemer... Servicen er der kun hvis man bruger en af deres færdige manueller/løsninger

Baresundhed ApS
Danmark
Næsten 3 år bruger appen
Trustpilot svarede 30. december 2021

Hi Brareundhed ApS, thank you for taking the time to share your feedback with us. We appreciate feedback in all it's forms - we truly believe it can drive real change, it's ...

2. november 2022

Very slow and non-existent support! Claimed they can't access our website to look at the issue, like every other App developer on Shopify, due to their policy. We had to pay a 3rd party developer to fix their App!

JM Wholesale Ltd
Storbritannien
Næsten 3 år bruger appen
Trustpilot svarede 4. november 2022

Hi JM Wholesale Ltd,

Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one.

I can see you've recently reached out ...

4. november 2022

Got rid of the good trust boxes so they try to make you subscribe to the monthly bill which is extortionate

Galaxy Sabers Ltd
Storbritannien
Næsten 3 år bruger appen
Trustpilot svarede 10. november 2022

Hi Galaxy Sabers Ltd,

Thank you for reaching out to us with this review.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to ...

22. november 2023

Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.

JuicEBitz
Storbritannien
Mere end 2 år bruger appen
Trustpilot svarede 27. november 2023

Hello,

Thanks for getting in touch,

Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we ...

Redigeret 29. oktober 2021

Terrible app - widget integrations don't work. I am paying nearly £200 a month for their service and I deeply regret it, their services do not reflect those within the agreement and I will be renouncing the contract void if this is not fixed. I 'product multi-source' widget won't even show up on my product page - trustboxes don't even appear when you drag and drop. Footer widgets only show on the ...

shavronproducts
Storbritannien
Mere end 2 år bruger appen
Trustpilot svarede 4. november 2021

Hi,

Thank you for sharing your feedback with us. It looks like our widgets are disrupting your website performance. To help place the TrustBox widget on your page, you must ...

Redigeret 23. marts 2022

The important thing you need to remember about TurdPilot before having anything to do with them is that they claim to own every review you receive through their platform. You cannot use or make meaningful reference to any of the review you receive unless TurdPilot say it's allowed, which will only happen if you are paying their subscription fee.
This is fine if you are happy to keep paying their ...

Seashore Jewellery
Storbritannien
Mere end 2 år bruger appen
Trustpilot svarede 25. januar 2022

Hi Seashore Jewellery,

Thanks for taking the time to share this with us and other users.

If you or one of your customers in this case, write a review and it doesn't appear ...

24. december 2021

Useless app. Never worked propertly. I was using it for 2 years, and it doesnt worth the money!
No customer support, they are worst, you need to wait for days before can have any useless ansver!
The integration doestn work, the widgets are continously not showinv. One glitch after another glitch! Very bed experience!

Trusted Caskets
USA
Mere end 2 år bruger appen
Trustpilot svarede 30. december 2021

Hi Trusted Caskets, thanks for taking the time to share your user experience with us. We really value feedback in all it's forms - good or bad. We're disappointed to hear ...