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Reallll bad app that fails to send retrospective invites even when requested and is super pricey for any kind of customisation of the widget. I think TrustPilot need to give this app a bit of TLC because it is a disaster.
Hi Woodmill Game,
Thanks for your feedback, we really appreciate it in all its forms! We'll pass on your note about pricing to the relevant teams. We are making constant updates to our integrations, but we appreciate we haven't been able to meet your needs quite yet. Feel free to drop us some more detailed feedback via DM on our @TrustieSupport Twitter.
Thanks
Trustpilot Team
Useless. Cant log in on the Shopify app. No problems when I use the email/password on Trustpilots page but on this app it does not work.
Hi Wristbuddys,
Thanks for sharing this with us and other users, we really appreciate it. You can reach out directly via this form to our support if you have login issues again - https://support.trustpilot.com/hc/en-us/requests/new.
Thanks
Trustpilot Team
UPDATED REVIEW:
Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot.
ORIGINAL REVIEW:
Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.
Hi BigTopShirtShop.com,
Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch.
If you've still not heard back please let me know so I can escalate this further for you.
Kind regards,
Kerry-Trustpilot
A complete nightmare.
1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.
Never install this lowsy app if you don't want to go through this nightmare.
They are super expensive too, 199 a month for this service? Seriously?
Hello there,
Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.
However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new
Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.
All the best,
Flavio - Trustpilot
Had issues with the App initially and contacted Trustpilot for help. 2 weeks later someone got back to me but still didn't resolve my issue. Poor customer service.
I also made a personal review to another online store and Trustpilot rejected the review I made and suspended my account as they believed it to be fraudulent. Very frustrating company to deal with, hence I'm returning the favour by giving them a review in return.
Hello Solarbox
Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime.
The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike.
In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software
The Content Integrity team will be back in touch as soon as they can regarding your review.
If you have any questions in the meantime please feel free to reach us directly on the link above.
Kind Regards
Jen | Trustpilot
This app is a traditional SaaS enterprise software they will trap you in a yea long contract that is super expensive. There is no way to cancel the contract either I dont even think Trust Piliot should be allowed to be in the Shopify App ecosystem because the billing set up is so different than the other apps. No trial period, no cancelation policy- a complete TRAP!
Hello Black Star Gift Shop
Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you.
It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial.
We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Kind Regards
Jen - Trustpilot
Like other users when I try to access the app I get this message "Sorry, this email and password don’t go together."
Using the very same email & password I can log in to trustpilot.com.
Tried contacting support, to be told I’m using 2 different email addresses. Which I’m not…
Thank you very much for your review. We are investigating this issue and will communicate a resolution to you shortly.
Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.
Hello Thuisco,
Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.
I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.
I can confirm that I've escalated your case, and someone will be in touch as soon as possible.
In the meantime, we wish you a great day.
All the best,
Flavio - Trustpilot
what is the worth of app if widgets aren't working !
The Irony of the poor reviews on Trust pilot doesn't escape many, but I did give technical support about 7 tries to fix my issue. I gave up in the end, as the link between a "Shopify App" and Trust pilot was beyond all technical supports comprehension.
Hello Avalla
Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you.
From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation.
- Log out, clear the cache and cookies of your browser and log in again.
- Use an incognito window to login
- Use another Browser
- Use another device to login
You can also try:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity.
Kind Regards
Jen -Trustpilot