Trustpilot Reviews , 108 Rezensionen
Anpassen
-
Nach Bewertung
I am using their website and now want to move to their apps . This is my experience. Their idea is good about having genuine reviews . But in fact ,in reality they are so weak . If Your real reviews and your 5 star reviews suddenly got deleted by them, do not get surprised. Your real 5star reviews from your clients for your hard work and Money you spent on your business. When you contact them and ask ,why? They say it looks supecisios for us without any more explanation. In apposite if sometimes you get a bad reveiw which Is fake, 1 Star review for instance, even if you provide thousands documents that the reviewer is fake and not your client and and ask them to flag the review and delete it!!, they send you emails warning you that they will ban your access ro the reviews and your account if you request more and their support also reply you so late on emails . Only if you want to subscribe in their paid plan ,all emails will be replied so fast which surprises you ,wooow so fast but when you have issue , So Late . So it is a real challenge for you . Because scamers can give you review and real ones( Good or bad reviews from your real clients ) will be deleted by their AI sometimes. There are a lot of improvements needed in their system. So far not Happy but there is no choice for us now ,we need to continue using them . But if you want to start ,First thunk about it .
Hi ShahAdvisor,
Thank you for taking the time to share your experience with us. We have automatic software on our platform that filters reviews before they are published. If a review does not appear after being submitted, chances are our software has detected a guideline breach which is taken offline. The automatic software also picks up on reviews that don't meet our reviewing guidelines like sharing personal information, multiple reviews posted by the same user or an IP address being registered to multiple accounts. We also have manual flagging - this means a business or another user can flag a review once published on the platform. After flagging a review, we notify users via email to provide proof of experience within 3 days of the review being flagged and/or removed.
When a business misuses the flagging tool, we'll send them a warning where we explain the problem. Activities that we consider misuse of the flagging tool include businesses flagging only negative reviews or repeatedly flagging reviews that comply with our guidelines.
Due to our high volume of requests, our teams try to come back to our users as quickly as possible. We appreciate your feedback as we are constantly working to improve our response times across our departments.
Thank you,
The Trustpilot Team
Doent work for Draft orders and 60% of our business comes from that and support is just saying - they dont know and they cant do anything - really worthless for us.
Hi Gulnaaz Fashion, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about draft orders is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates.
Thanks
Trustpilot Team
Invite past customers to write reviews doesnt work. I tried for 6 times now. In the meantime i installed the app again for 2 times. But nothing work. I cant send invites to my costumers.
Trustpilot charge an extortionate fee for widget functionality but then do not offer any support that is timely.
Phone numbers lead nowhere or just plain don't connect.
Website isn't coded properly for you to use cards to make payments.
Emails given (effectively the ONLY way to speak to anyone) have 5 working day working timeframe.
Its a farcical situation that Trustpilot has the respect it does when it has some of the worst customer service going.
Hello Lupe Technology
Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium.
We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services.
Kind Regards
Jen | Trustpilot
Poor Support and buggy App. The widget is not editable, since the customize function doesn't work. Since days I don't get any support on my issue. Very dissapointed - Trusted Shops is probably the better option.
Hello BLN PRINT
Thank you for getting in touch with us and giving us your feedback.
We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet.
We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance.
Kind Regards
Jen - Trustpilot
Unable to subscribe to the flex subscription. We have contacted the support one week ago, but no answer. We will be looking for another review app.
Hi zoza.no,
Thanks for sharing this with us, we hope you were able to speak to one of our support team about your upgrade. If you would like to chat to us further you can reach out to us on Twitter @TrustieSupport. We appreciate feedback in all its forms and any feedback on our response times is really valuable to us.
Thanks
Trustpilot Team
Do not waste time on this review platform. It's not worth it. I'm reviewing Trustpilot based on my experience with them even before Trustpilot app is officially listed as a partner on Shopify App Store. It is too restrictive to get reviews from customers in order for the review to be considered as verified (or counted as Google rating). For instance (real experience) when customers previously unsubscribed from Trustpilot, they will NOT be able to receive the review trigger via email. It is too cumbersome for the customer to resubscribe and then leave a review for the business on Trustpilot (as advised by Trustpilot support team). Who would bother? And when customers went directly on the business profile and drop a review, they’re considered as “organic” and not verified and they are unable to share any photos. It’s just too much hassles and unnecessarily cumbersome in order to leave a review on Trustpilot all in the name of protecting transparency or whatever that Trustpilot claims. Thank you very much, I’d rather just pop over at Google review to do it instead. With all the restrictions that Trustpilot has put in place, guess what, you will still be receiving spam emails inviting you to purchase reviews on Trustpilot. So I guess tricks can still be done in order to get ample fake reviews on this platform despite all their claims to justify their restrictions that they have put in place. I'm certainly not bothered with this review platform anymore. It’s not worth the time on Trustpilot.
Thank you for writing a review. We're sorry you did not have the greatest experience with Trustpilot and sad to see you go. We're doing our best to improve our systems and feedback like this helps us to achieve this.
Non si collega più con Shopify. Non riesco ad aprire più applicazione. Non ricevo più e-mail da TrustPilot che il cliente ha lasciato la recensione
Salve,
Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva.
Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali.
La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new
Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema.
Nel frattempo le auguriamo una buona giornata.
Cordialmente,
Flavio - Trustpilot
The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.
Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams.
Thanks
Trustpilot Team
I downloaded the app integrated it all fine, But when coming to the drag and drop widget page as soon as i click the widget to drag it, the widget just doesnt drag and wont let me insert the widget onto my pages :(
Hi Lyrical Lights,
Thanks for getting in touch. We're sorry to hear you're experiencing some technical issues when using our drag and drop. We'd love to get to the bottom of this for you. If you could please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. They'll be able to investigate and provide a solution for you.
Kind regards,
Kerry-Trustpilot