Trustpilot Reviews

Hi Cloud Tech,

We'd love to hear your feedback in full - you can send it to via DM on Twitter @TrustieSupport.

Thanks
Trustpilot Team

Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you.

Thanks
Trustpilot Team

Hi Ashton and Barrow,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a very useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Hi Force of Life,

Thank you for your review,

Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you.

You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new

We do have an article with regards to shopify review invitation that may help: https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations

We hope to hear from you soon and get your issues resolved.

Kind regards,
Kerry-Trustpilot

Hi Ma Petite Toile, thanks for sharing this We appreciate your feedback on price points and what is available to you. We are continually updating our integration product, it sounds as though this price point error was a glitch in our product and has since been fixed.

Thanks
Trustpilot Team

We're happy you are having a great experience using Trustpilot!

Thank you for your review!

Hello taptwo-shop

Thank you for getting in touch and letting us know about your experience.

We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.

Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.

Kind Regards
Jen - Trustpilot

Hi intofinity store,

Thank you thank you thank you! We're so glad you're having a great experience :)

The Trustpilot Team

Hi Platinuim X

Thanks for getting in touch and giving us your feedback. We're delighted to hear that you got your widget added successfully and you're now showcasing how brilliant your business is to a whole host of prospective customers.

We have a handy support area on Trustpilot that contains a wealth of useful information too. So if you're ever in need of advice in the future, it's a great place to check out. We've written this guide on how to apply your widget too: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
And of course, our team of helpful, knowledgeable Support Trusties are available too. They can be contacted here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Best Wishes
Jen -Trustpilot