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Got rid of the good trust boxes so they try to make you subscribe to the monthly bill which is extortionate
Hi Galaxy Sabers Ltd,
Thank you for reaching out to us with this review.
Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.
When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:
• Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
• Review Collector: which encourages customers to leave organic reviews on Trustpilot.
Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new
Have a nice day.
Kind regards,
Sacha - Trustpilot
Terrible app - widget integrations don't work. I am paying nearly £200 a month for their service and I deeply regret it, their services do not reflect those within the agreement and I will be renouncing the contract void if this is not fixed. I 'product multi-source' widget won't even show up on my product page - trustboxes don't even appear when you drag and drop. Footer widgets only show on the landing page - if you add one on another page then it will publish and show two widgets on the landing page above another. I am more than technically literate with computers - I imagine how difficult it is for an ordinary person.
Hi,
Thank you for sharing your feedback with us. It looks like our widgets are disrupting your website performance. To help place the TrustBox widget on your page, you must know the total weight of your webpage. The average web page weighs around 1.6 MB and some eCommerce sites weigh 5MB or more. The TrustBox adds on an average of 50kB which depends on the type of widget you select and how much data it displays. To put it in perspective, on a very small page, a TrustBox will take over about 6% of the page’s total size.
Here’s a step-by-step video guide to help showcase your reviews with widgets on your webpage: https://support.trustpilot.com/hc/en-us/articles/4407738718482-Video-Showcase-reviews-with-widgets.
If you have any additional questions, we recommend you reach out to our support team.
Thank you,
Trustpilot Team
The important thing you need to remember about TurdPilot before having anything to do with them is that they claim to own every review you receive through their platform. You cannot use or make meaningful reference to any of the review you receive unless TurdPilot say it's allowed, which will only happen if you are paying their subscription fee.
This is fine if you are happy to keep paying their subscription fee every month forever without question. But from over 2 years customer experience I found they regularly hike up the fees by an extortionate amount (nearly a 75% increase in my case) which presents a dilemma. Do you keep paying the stupidly high fees just so you can keep referencing your reviews on site? Or do you cancel your subscription and lose free access to all that hard work?
If, like me, you choose not to pay the stupidly high fees, you can look forward to a series of threatening emails from various TurdPilot minions warning you not to make any reference to your (sorry, I mean their) reviews. The whole TurdPilot set up is little more than a scam. How a company can claim to own reviews that have been left for YOUR hard work and good service by YOUR customers is beyond me!
On top of this, the widgets they provide to show off your reviews (sorry, i mean their reviews) on your site are clunky, ugly and badly scripted. They take an age to load up and will slow down your site. Once I had cancelled my subscription and removed their widgets my site speed drastically improved along with my SEO ranking!
In summary, having been a paying customer of TurdPilot for over 2 years, I'd advise not to get suckered into using their platform unless you have very deep pockets since you may be trapped paying their fees regardless of how much they choose to charge you.
P.S. Look at all the other 1 star reviews their getting too - AVOID!!!!!
Hi Seashore Jewellery,
Thanks for taking the time to share this with us and other users.
If you or one of your customers in this case, write a review and it doesn't appear online, the chances are that our software has detected a guideline breach and taken it offline.
This automated system removes reviews if they do not meet our reviewing guidelines, this can sometimes be because of aggressive language, the sharing of personal information, multiple reviews posted by the same user to a business or a user's IP address being registered to multiple accounts. If a business flags a review for removal we have the same guidelines and give businesses other options to dispute reviews such as - not a genuine experience and defamatory claims.
Understandably the removal of reviews can cause frustration, however we notify users via email when this has happened and we ask them to provide proof within 3 days of a review being flagged and/or removed. Providing this proof is something that your customers are responsible for.
You as a business also have the opportunity to appeal these removals with our Content Integrity team.
No business can pay to have reviews removed - be they negative or positive.
Thanks
Trustpilot Team
Useless app. Never worked propertly. I was using it for 2 years, and it doesnt worth the money!
No customer support, they are worst, you need to wait for days before can have any useless ansver!
The integration doestn work, the widgets are continously not showinv. One glitch after another glitch! Very bed experience!
Hi Trusted Caskets, thanks for taking the time to share your user experience with us. We really value feedback in all it's forms - good or bad. We're disappointed to hear that you have been with Trustpilot for two years and finding it not worth the spend - we encourage you to reach out to the Customer Success Manager and share with them the issues you are facing.
Our Support team can be reached via live chat on our website, if you are finding it challenging to speak to someone we would recommend reaching out on the live chat function.
When speaking to Support please do share examples of the widget issues you are facing.
Thanks
Trustpilot Team
Updated the app and lost all my product reviews. Cannot get any support, this is costing me sales by the hour. The app developer is the issue as Trust Pilot has all my reviews but the app won't display them! Do not update the app!!!
Hello Nereus
Thank you for getting in touch and letting us know about the issues you're facing. We know how important this is to you, and we want to assure you that getting this fixed is our priority too.
Our support team have now confirmed that the issue is fully resolved and your product reviews are being displayed correctly.
We want to thank you for your patience while we were getting this fixed. If there is anything that we can do to help in future, please get in contact with our team through our chat facility.
Kind Regards
Jen - Trustpilot
Trustpilot reviews are valuable for my business, but don't get sucked in, unless you're willing to pay $200+ per month (paid 12 months upfront) just to be able to have YOUR reviews from YOUR customers showing on YOUR website. Trustpilot is a trusted source of reviews and they've helped my business, but they've shut down third party apps from showing YOUR customer reviews on YOUR site. It's easy to collect reviews with Trustpilot but I'd recommend Google reviews so you can show them on your site as you need. For a business that generates social proof, they really should deal better with their customers.
Hi Throne Boss Australia,
Thank you for taking the time to review us.
We're glad to hear that your business is getting the recognition that it deserves through Trustpilot.
Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions.
Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free
As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com.
It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews.
You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines
We hope to see your business continuously grow through the power of reviews.
If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Absolutely horrible. Avoid at all costs. App is faulty and trustpilot is an absolute joke, overpriced with horrible support .
We're sorry you've had a bad experience with Trustpilot. We are always trying to improve our platform so any feedback is welcome. We would love if you can send us an email to socialmedia@trustpilot.com with more in-depth information about your experience and we'll pass it on. Thank you!
Extremely overpriced for a simple review service. Everything is locked behind a pay-wall. App is not working properly either. Only good thing about the free-version is that it invites customers to write a review, however this amount is also capped. Expected more from the creators of Trustpilot.
Hi HNT Antennas, thank you for your feedback on our price point and our features access. Whilst we can't change the current price point, we can continue to update the product and app, and your feedback is really important to making that happen. We will pass on your comments on the free version and price points to our product team for future developments.
Thanks
Trustpilot Team
Trustpilot App will slow your site down and wreck your SEO. on top of that Trustpilot is the worst company to deal with and is home to fake reviews and rubbish support. mixed in with the fraudulent way they charge fees and up your prices each year. It's a damaging and harmful addition to your business and i suggest people look for an alternative.
Thanks for taking the time to share your experience with us, it certainly doesn't sound like you've had a good one! We're currently working hard to improve our support functions making it a better experience for both businesses and consumers. As well as our support functions, we're making changes and improvements regularly to our products such as APIs (or apps as you've referenced) these updates are made to improve site speed and SEO amongst other things. We use considerable resources to protect our platform from misuse, including a combination of fake detection technology, review monitoring algorithms and robots and over 50 highly trained experts. Our systems work extremely well but are not foolproof - our work to uphold the integrity of our platform goes on permanently. We are constantly looking at new preventative measures, including the use of additional penalties and actions, that will be used against anyone that tries to manipulate reviews. Again, thanks for taking the time to share your experience with us and others. :)
I used this app for 12 months, we signed a subscription that cost 330 euros a month, the conversion rate from trust pilot was less than 1%, in our service we had account manager that didn't give us enough support to get it better. now they are trying to force us in another 12 months contract because we didn't give 30 days notice period canceling it stay away!
Hi Bathroom Store Ireland.
Thank you for contacting us.
We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist.
We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new
Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist.
Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on support@trustpilot.com. You can also check out our support centre on support.trustpilot.com
Kind regards,
Kerry-Trustpilot