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Got rid of the good trust boxes so they try to make you subscribe to the monthly bill which is extortionate
Hi Galaxy Sabers Ltd,
Thank you for reaching out to us with this review.
Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.
When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:
• Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
• Review Collector: which encourages customers to leave organic reviews on Trustpilot.
Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new
Have a nice day.
Kind regards,
Sacha - Trustpilot
App is not working and lately I can't even see the app on my live store.
Loading wheel just spins for so long and I can not reach customer service.
Hello Skinolife
Thanks for getting in touch and giving us your feedback. We're sorry to see that you're not able to use Trustpilot as you would normally at the moment, and we're committed to getting you back up and running as soon as possible.
Our Support team have received your request and will be in touch again shortly to progress this matter for you. In the meantime, if you have any questions, please get in touch with us through your existing correspondence.
Kind Regards
Jen - Trustpilot
As it appears others have been experiencing since installing this app I can no longer login via the integration it tells me my email and password don't go together but I can login to trust pilot direct with the same details and they work! I spent hours exchanging emails and got nowhere so gave up. Extremely disappointed.
Hi The Little Gift Hive Ltd,
Thank you for your review.
Sorry to hear you are experiencing some issues with logging in.
Here is a useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues
If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Can't get the app to load the loading wheel just spins for days on end - had a meeting with a sales rep told me was going to email me information still nothing emailed even though I have sent emails - can't use something that doesn't work
Hello Home N Culture
Thank you for getting in touch and letting us know about your experience. We're sorry that it's not been a positive one for you and we're keen to remedy this.
Your account manager has arranged to get in touch with you today to discuss the options for getting fully set up to use Shopify. We're sorry if there has been any confusion about how and when contact would be made. We're committed to making sure you're supported every step of the way in your Trustpilot journey.
If you have any questions or need any help in the meantime, please get in touch with our support team through this contact form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Best Wishes
Jen - Trustpilot
I am using their website and now want to move to their apps . This is my experience. Their idea is good about having genuine reviews . But in fact ,in reality they are so weak . If Your real reviews and your 5 star reviews suddenly got deleted by them, do not get surprised. Your real 5star reviews from your clients for your hard work and Money you spent on your business. When you contact them and ask ,why? They say it looks supecisios for us without any more explanation. In apposite if sometimes you get a bad reveiw which Is fake, 1 Star review for instance, even if you provide thousands documents that the reviewer is fake and not your client and and ask them to flag the review and delete it!!, they send you emails warning you that they will ban your access ro the reviews and your account if you request more and their support also reply you so late on emails . Only if you want to subscribe in their paid plan ,all emails will be replied so fast which surprises you ,wooow so fast but when you have issue , So Late . So it is a real challenge for you . Because scamers can give you review and real ones( Good or bad reviews from your real clients ) will be deleted by their AI sometimes. There are a lot of improvements needed in their system. So far not Happy but there is no choice for us now ,we need to continue using them . But if you want to start ,First thunk about it .
Hi ShahAdvisor,
Thank you for taking the time to share your experience with us. We have automatic software on our platform that filters reviews before they are published. If a review does not appear after being submitted, chances are our software has detected a guideline breach which is taken offline. The automatic software also picks up on reviews that don't meet our reviewing guidelines like sharing personal information, multiple reviews posted by the same user or an IP address being registered to multiple accounts. We also have manual flagging - this means a business or another user can flag a review once published on the platform. After flagging a review, we notify users via email to provide proof of experience within 3 days of the review being flagged and/or removed.
When a business misuses the flagging tool, we'll send them a warning where we explain the problem. Activities that we consider misuse of the flagging tool include businesses flagging only negative reviews or repeatedly flagging reviews that comply with our guidelines.
Due to our high volume of requests, our teams try to come back to our users as quickly as possible. We appreciate your feedback as we are constantly working to improve our response times across our departments.
Thank you,
The Trustpilot Team
Doent work for Draft orders and 60% of our business comes from that and support is just saying - they dont know and they cant do anything - really worthless for us.
Hi Gulnaaz Fashion, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about draft orders is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates.
Thanks
Trustpilot Team
Invite past customers to write reviews doesnt work. I tried for 6 times now. In the meantime i installed the app again for 2 times. But nothing work. I cant send invites to my costumers.
Trustpilot charge an extortionate fee for widget functionality but then do not offer any support that is timely.
Phone numbers lead nowhere or just plain don't connect.
Website isn't coded properly for you to use cards to make payments.
Emails given (effectively the ONLY way to speak to anyone) have 5 working day working timeframe.
Its a farcical situation that Trustpilot has the respect it does when it has some of the worst customer service going.
Hello Lupe Technology
Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium.
We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services.
Kind Regards
Jen | Trustpilot
Poor Support and buggy App. The widget is not editable, since the customize function doesn't work. Since days I don't get any support on my issue. Very dissapointed - Trusted Shops is probably the better option.
Hello BLN PRINT
Thank you for getting in touch with us and giving us your feedback.
We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet.
We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance.
Kind Regards
Jen - Trustpilot
Unable to subscribe to the flex subscription. We have contacted the support one week ago, but no answer. We will be looking for another review app.
Hi zoza.no,
Thanks for sharing this with us, we hope you were able to speak to one of our support team about your upgrade. If you would like to chat to us further you can reach out to us on Twitter @TrustieSupport. We appreciate feedback in all its forms and any feedback on our response times is really valuable to us.
Thanks
Trustpilot Team