Trustpilot Reviews

App maakt geen verbinding tussen shopify en trustpilot.

Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.

Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.

If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.

They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.

Is this some kind of joke? The pricing plans, especially when considering the amount of spam/fake reviews that run rife on Trustpilot, are completely ridiculous. I was hoping that the free plan would just cover a limited number of reviews and perhaps at least 1-2 basic widgets just so small businesses can 'get off the ground' and then I would upgrade once orders start coming in, but NO. You have to pay straight away to use anything at all. If they charged a small fee per order/review sent, that would make more sense, but as it stands, it's just a complete rip-off. I hesitate to use the word "scam", but this is coming awfully close. I just uninstalled after 10 mins, and found another MUCH better alternative with a fair pricing structure.

Very bad experience, they installed badges on the homepage without my permission, community Q&A couldn't find removal measures, so called customer service just disappeared, will never use again!

Funktioniert hinten und vorn nicht.

Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots.
Looking forward to another textbook generic response to follow this below.

Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.

Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.

Switched to making use of Google Reviews -- a free way to display your review score.

I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.