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Installieren einen Banner auf der Seite. Danach ist der nicht weg zu bekommen. Support seit wochen keine Antwort
Hallo,
Danke für Ihr Feedback! Es tut uns leid zu hören, dass Sie Probleme bei der Installation von unseren Trustpilot Widgets haben. Wir würden Ihnen gerne weiterhelfen, könnten Sie erneut eine Anfrage schicken an Trustpilot Support über das folgende Formular: https://support.trustpilot.com/hc/de/requests/new?ticket_form_id=360001776219
Wir freuen uns von Ihnen zu hören.
Beste Grüße,
Trustpilot Support Team
Support ist zero, agressive expensive price strategy, limited functionalities, WE DO NOT RECOMMEND IT !
We have agreed a multi site domains deal with our customer manager and he doesn't feel like respecting his part of the agreement.
We have paid for Standard Plan but the subscription we got is Free Plan.
We have asked for another customer manager, a call back and of course our money back. We will see what happens !
Whatch out at this company when you sign a deal with them !!! Their pricing is tricky and unclear !
Honestly how ironic (irony number 1) is that: a reviews company has itself 1,8 stars ??? We wanted to downgrade in month 4 of the 12 months contract and received the email from the account manager that is not possible mid-term but only at the end of the contract. Now at the end of the contract she is saying we should have done this 30 days prior to the expiration. We feel ourselves fooled, scamed and extorted ! (by a review company-irony number 2).
Hi Delumani,
Thanks for getting in touch. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We're sorry to hear it's not been a positive one.
Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success Manager and they can assist.
Accounts can be cancelled with 30 days notice before the end of your contact by emailing our support team on support@trustpilot.com.
I've contacted your Account Manager on your behalf to alert them of your review. They've confirmed they'll reach out to you soon.
We have a dedicated Support Team that can help you utilize our service to its full potential. They can be contacted here, we're always happy to help:
https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Shopify is multilingual since years, but Trustpilot refuses to. Invitations only in 1 language, not in different languages per domain / language of the buyer. Widgets are cheap, not possible to change alignment to left or right.
Hi Norvine,
Thank you for sharing your feedback with us, it's much appreciated. You're right, currently multiple language options is not a feature, however we believe that feedback can be a real driver of change and we will pass this on to our development and product teams. We are regularly updating our Shopify integration, so please do keep an eye on integration update notifications as they come through.
Our Widgets allow for multiple TrustBox widgets to be added to your shop. You can drag and drop the widgets to your desired space (this should help with your alignment issues), and you can also choose which landing page to place it on - category page, product page, etc. Here’s a guide that can help you learn more: https://support.trustpilot.com/hc/en-us/articles/4402992727314.
Thank you,
The Trustpilot Team
The widget causes errors in the page, and the customer service isn't wiling to help fix this problem. When using safari you can't log in, you need to switch to chrome before you can make use from the backoffice. We use Yotpo as an alternative, which is much better than this and I would recommend you to take a look at YotPo instead of Trustpilot.
Hi Proof Eyewear Nederland,
Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms -good and bad! We understand that people move on from us, so thank you again for sharing your feedback.
Thanks
Trustpilot Team
UPDATE - They've got even worse! Customer service is nonexistent. Failed sending review invites. Account managers are useless. Only interested in forcing you to buy package upgrades. If you don't they just ignore all contact.
Having used Trustpilot for the past 15 months and gathered over 1600 reviews, the review platform is fine but pretty basic for the price - all the value is in the Trustpilot brand which in our experience doesn't matter as much to our customers as Trustpilot claim that it does. The Shopify integration doesn't include the features that trust pilot account managers and sales staff use to attempt to justify the ridiculous price tag.
eg their split testing (optimizer) feature won't work with the Shopify integration. This makes it really hard to quickly prove if this expensive review service is actually making a difference. Support is painfully slow and account managers just ignore you if you ask them difficult questions. Once they had our money they didn't contact us again until they wanted more money. Stick with the free version, or a lower-cost review platform if your customers just want reviews
Thank you for taking the time to write this review. We're sorry you've had a bad experience and will apply your feedback to give you a better one. We will pass this along to your Account Manager.
For the amount of money we pay for this service, you would think that their service level for support tickets would be better. The review flagging doesn't even work and even though we have an 'account mgr' they have proven themselves to be just as useless. Note, all I need to do is request the removal of a review that was clearly left for an entirely different company.
Forvirrende og ikke til at arbejde med... Det er især bøvlet med flere domæner osv... Så er det også yderst begrænset med servicen og lysten til at hjælpe med reelle problemer... Servicen er der kun hvis man bruger en af deres færdige manueller/løsninger
Hi Brareundhed ApS, thank you for taking the time to share your feedback with us. We appreciate feedback in all it's forms - we truly believe it can drive real change, it's the principal we built Trustpilot on in fact! Your note regarding the challenges faced when working with multiple domains is something we will feedback to our product team for inclusion in future product development.
Thanks
Trustpilot Team
Very slow and non-existent support! Claimed they can't access our website to look at the issue, like every other App developer on Shopify, due to their policy. We had to pay a 3rd party developer to fix their App!
Hi JM Wholesale Ltd,
Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one.
I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond.
I can confirm that I've escalated your case and someone will be in touch as soon as possible.
Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place.
Someone will be in touch soon.
Kind regards,
Kerry-Trustpilot
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello,
Thanks for getting in touch,
Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Got rid of the good trust boxes so they try to make you subscribe to the monthly bill which is extortionate
Hi Galaxy Sabers Ltd,
Thank you for reaching out to us with this review.
Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.
When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:
• Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
• Review Collector: which encourages customers to leave organic reviews on Trustpilot.
Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new
Have a nice day.
Kind regards,
Sacha - Trustpilot