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Terrible app - widget integrations don't work. I am paying nearly £200 a month for their service and I deeply regret it, their services do not reflect those within the agreement and I will be renouncing the contract void if this is not fixed. I 'product multi-source' widget won't even show up on my product page - trustboxes don't even appear when you drag and drop. Footer widgets only show on the landing page - if you add one on another page then it will publish and show two widgets on the landing page above another. I am more than technically literate with computers - I imagine how difficult it is for an ordinary person.
Hi,
Thank you for sharing your feedback with us. It looks like our widgets are disrupting your website performance. To help place the TrustBox widget on your page, you must know the total weight of your webpage. The average web page weighs around 1.6 MB and some eCommerce sites weigh 5MB or more. The TrustBox adds on an average of 50kB which depends on the type of widget you select and how much data it displays. To put it in perspective, on a very small page, a TrustBox will take over about 6% of the page’s total size.
Here’s a step-by-step video guide to help showcase your reviews with widgets on your webpage: https://support.trustpilot.com/hc/en-us/articles/4407738718482-Video-Showcase-reviews-with-widgets.
If you have any additional questions, we recommend you reach out to our support team.
Thank you,
Trustpilot Team
The important thing you need to remember about TurdPilot before having anything to do with them is that they claim to own every review you receive through their platform. You cannot use or make meaningful reference to any of the review you receive unless TurdPilot say it's allowed, which will only happen if you are paying their subscription fee.
This is fine if you are happy to keep paying their subscription fee every month forever without question. But from over 2 years customer experience I found they regularly hike up the fees by an extortionate amount (nearly a 75% increase in my case) which presents a dilemma. Do you keep paying the stupidly high fees just so you can keep referencing your reviews on site? Or do you cancel your subscription and lose free access to all that hard work?
If, like me, you choose not to pay the stupidly high fees, you can look forward to a series of threatening emails from various TurdPilot minions warning you not to make any reference to your (sorry, I mean their) reviews. The whole TurdPilot set up is little more than a scam. How a company can claim to own reviews that have been left for YOUR hard work and good service by YOUR customers is beyond me!
On top of this, the widgets they provide to show off your reviews (sorry, i mean their reviews) on your site are clunky, ugly and badly scripted. They take an age to load up and will slow down your site. Once I had cancelled my subscription and removed their widgets my site speed drastically improved along with my SEO ranking!
In summary, having been a paying customer of TurdPilot for over 2 years, I'd advise not to get suckered into using their platform unless you have very deep pockets since you may be trapped paying their fees regardless of how much they choose to charge you.
P.S. Look at all the other 1 star reviews their getting too - AVOID!!!!!
Hi Seashore Jewellery,
Thanks for taking the time to share this with us and other users.
If you or one of your customers in this case, write a review and it doesn't appear online, the chances are that our software has detected a guideline breach and taken it offline.
This automated system removes reviews if they do not meet our reviewing guidelines, this can sometimes be because of aggressive language, the sharing of personal information, multiple reviews posted by the same user to a business or a user's IP address being registered to multiple accounts. If a business flags a review for removal we have the same guidelines and give businesses other options to dispute reviews such as - not a genuine experience and defamatory claims.
Understandably the removal of reviews can cause frustration, however we notify users via email when this has happened and we ask them to provide proof within 3 days of a review being flagged and/or removed. Providing this proof is something that your customers are responsible for.
You as a business also have the opportunity to appeal these removals with our Content Integrity team.
No business can pay to have reviews removed - be they negative or positive.
Thanks
Trustpilot Team
Den fungere slet ikke, og kan ikke forbinde os til trustpilot, har prøvet 10 gange nu, og deres support vender ikke tilbage, min mening generelt om trustpilot er ret negativ og dette gør det bestemt ikke bedre.
Hej,
Tak fordi du deler din erfaring her med os.
Vi beklager meget din oplevelse du har haft med forbindelse med Trustpilot og Shopify.
Jeg kan se, at du har været i kontakt med mine kollegaer fra Support nu. Vi håber, at forbindelse nu er oprettet og du er kommet i gang med Trustpilot.
Hvis der stadigvæk er problemer, så sige endelig til. Bedste vil være, ved at besvare på den sidste besked du har fået fra support. Så kigger vi videre på sagen.
På forhånd tak.
Med venlig hilsen
Trustpilot
Useless app. Never worked propertly. I was using it for 2 years, and it doesnt worth the money!
No customer support, they are worst, you need to wait for days before can have any useless ansver!
The integration doestn work, the widgets are continously not showinv. One glitch after another glitch! Very bed experience!
Hi Trusted Caskets, thanks for taking the time to share your user experience with us. We really value feedback in all it's forms - good or bad. We're disappointed to hear that you have been with Trustpilot for two years and finding it not worth the spend - we encourage you to reach out to the Customer Success Manager and share with them the issues you are facing.
Our Support team can be reached via live chat on our website, if you are finding it challenging to speak to someone we would recommend reaching out on the live chat function.
When speaking to Support please do share examples of the widget issues you are facing.
Thanks
Trustpilot Team
Updated the app and lost all my product reviews. Cannot get any support, this is costing me sales by the hour. The app developer is the issue as Trust Pilot has all my reviews but the app won't display them! Do not update the app!!!
Hello Nereus
Thank you for getting in touch and letting us know about the issues you're facing. We know how important this is to you, and we want to assure you that getting this fixed is our priority too.
Our support team have now confirmed that the issue is fully resolved and your product reviews are being displayed correctly.
We want to thank you for your patience while we were getting this fixed. If there is anything that we can do to help in future, please get in contact with our team through our chat facility.
Kind Regards
Jen - Trustpilot
Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.
Hello Kovendor,
Thanks for getting in touch and allowing us to give you our perspective.
We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.
This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.
There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.
I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020
Thank you for your patience and have a nice day.
All the best,
Flavio - Trustpilot
Trustpilot reviews are valuable for my business, but don't get sucked in, unless you're willing to pay $200+ per month (paid 12 months upfront) just to be able to have YOUR reviews from YOUR customers showing on YOUR website. Trustpilot is a trusted source of reviews and they've helped my business, but they've shut down third party apps from showing YOUR customer reviews on YOUR site. It's easy to collect reviews with Trustpilot but I'd recommend Google reviews so you can show them on your site as you need. For a business that generates social proof, they really should deal better with their customers.
Hi Throne Boss Australia,
Thank you for taking the time to review us.
We're glad to hear that your business is getting the recognition that it deserves through Trustpilot.
Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions.
Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free
As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com.
It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews.
You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines
We hope to see your business continuously grow through the power of reviews.
If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
App not working. Shows blank screen after connecting to Trustpilot account.
Absolutely horrible. Avoid at all costs. App is faulty and trustpilot is an absolute joke, overpriced with horrible support .
We're sorry you've had a bad experience with Trustpilot. We are always trying to improve our platform so any feedback is welcome. We would love if you can send us an email to socialmedia@trustpilot.com with more in-depth information about your experience and we'll pass it on. Thank you!
Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store
Hello there,
Thanks so much for your review on our App, the appreciation for our platform, and for your patience.
Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.
However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.
Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new
All the best,
Flavio - Trustpilot