Trustpilot Reviews

Hello GoodFoodDelivered

Thank you for getting in touch and letting us know about your experience.

We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.

Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.

Kind Regards
Jen - Trustpilot

Bonjour,

Merci d'avoir pris le temps de partager votre avis avec nous, désolée de voir que votre expérience n'a pas été positive jusqu'à présent.
Notre équipe de Support sera ravie de pouvoir vous aider à utiliser pleinement Trustpilot dans Shopify. Vous pouvez utiliser le formulaire ci-après, https://support.trustpilot.com/hc/fr/requests/new?ticket_form_id=360001776219.
Une fois sur la page ci-dessus, vous pourrez selectionner: "Résolution de problèmes" puis "Intégrations" afin qu'un de nos agents revienne vers vous dans les plus brefs délais afin de vous portez assistance.

Bien cordialement,
Trustpilot

Hi Galaxy Sabers Ltd,

Thank you for reaching out to us with this review.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further.

When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes:

• Micro Review Count: which displays the number of reviews that you have received on Trustpilot.
• Review Collector: which encourages customers to leave organic reviews on Trustpilot.

Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new

Have a nice day.

Kind regards,

Sacha - Trustpilot

Hello Skinolife

Thanks for getting in touch and giving us your feedback. We're sorry to see that you're not able to use Trustpilot as you would normally at the moment, and we're committed to getting you back up and running as soon as possible.

Our Support team have received your request and will be in touch again shortly to progress this matter for you. In the meantime, if you have any questions, please get in touch with us through your existing correspondence.

Kind Regards
Jen - Trustpilot

Hi The Little Gift Hive Ltd,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Hello Home N Culture

Thank you for getting in touch and letting us know about your experience. We're sorry that it's not been a positive one for you and we're keen to remedy this.

Your account manager has arranged to get in touch with you today to discuss the options for getting fully set up to use Shopify. We're sorry if there has been any confusion about how and when contact would be made. We're committed to making sure you're supported every step of the way in your Trustpilot journey.

If you have any questions or need any help in the meantime, please get in touch with our support team through this contact form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Best Wishes
Jen - Trustpilot

Hi ShahAdvisor,

Thank you for taking the time to share your experience with us. We have automatic software on our platform that filters reviews before they are published. If a review does not appear after being submitted, chances are our software has detected a guideline breach which is taken offline. The automatic software also picks up on reviews that don't meet our reviewing guidelines like sharing personal information, multiple reviews posted by the same user or an IP address being registered to multiple accounts. We also have manual flagging - this means a business or another user can flag a review once published on the platform. After flagging a review, we notify users via email to provide proof of experience within 3 days of the review being flagged and/or removed.

When a business misuses the flagging tool, we'll send them a warning where we explain the problem. Activities that we consider misuse of the flagging tool include businesses flagging only negative reviews or repeatedly flagging reviews that comply with our guidelines.

Due to our high volume of requests, our teams try to come back to our users as quickly as possible. We appreciate your feedback as we are constantly working to improve our response times across our departments.

Thank you,
The Trustpilot Team

Hi Gulnaaz Fashion, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about draft orders is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates.

Thanks
Trustpilot Team