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A complete nightmare.
1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.
Never install this lowsy app if you don't want to go through this nightmare.
They are super expensive too, 199 a month for this service? Seriously?
Hello there,
Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.
However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new
Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.
All the best,
Flavio - Trustpilot
Funktioniert hinten und vorn nicht.
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there,
Thanks for taking the time to write this review and for your patience.
Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.
We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.
Kind regards,
Den fungere slet ikke, og kan ikke forbinde os til trustpilot, har prøvet 10 gange nu, og deres support vender ikke tilbage, min mening generelt om trustpilot er ret negativ og dette gør det bestemt ikke bedre.
Hej,
Tak fordi du deler din erfaring her med os.
Vi beklager meget din oplevelse du har haft med forbindelse med Trustpilot og Shopify.
Jeg kan se, at du har været i kontakt med mine kollegaer fra Support nu. Vi håber, at forbindelse nu er oprettet og du er kommet i gang med Trustpilot.
Hvis der stadigvæk er problemer, så sige endelig til. Bedste vil være, ved at besvare på den sidste besked du har fået fra support. Så kigger vi videre på sagen.
På forhånd tak.
Med venlig hilsen
Trustpilot
Installieren einen Banner auf der Seite. Danach ist der nicht weg zu bekommen. Support seit wochen keine Antwort
Hallo,
Danke für Ihr Feedback! Es tut uns leid zu hören, dass Sie Probleme bei der Installation von unseren Trustpilot Widgets haben. Wir würden Ihnen gerne weiterhelfen, könnten Sie erneut eine Anfrage schicken an Trustpilot Support über das folgende Formular: https://support.trustpilot.com/hc/de/requests/new?ticket_form_id=360001776219
Wir freuen uns von Ihnen zu hören.
Beste Grüße,
Trustpilot Support Team
Apparently the widget does not work. I have followed the guidelines, but it still fails.
It just pops up for 2 sek, and then the Widgets just disappear.
Im very disappointed from the support and form this app. I really thought it will be plug and play.
what is the worth of app if widgets aren't working !
Support ist zero, agressive expensive price strategy, limited functionalities, WE DO NOT RECOMMEND IT !
We have agreed a multi site domains deal with our customer manager and he doesn't feel like respecting his part of the agreement.
We have paid for Standard Plan but the subscription we got is Free Plan.
We have asked for another customer manager, a call back and of course our money back. We will see what happens !
Whatch out at this company when you sign a deal with them !!! Their pricing is tricky and unclear !
Honestly how ironic (irony number 1) is that: a reviews company has itself 1,8 stars ??? We wanted to downgrade in month 4 of the 12 months contract and received the email from the account manager that is not possible mid-term but only at the end of the contract. Now at the end of the contract she is saying we should have done this 30 days prior to the expiration. We feel ourselves fooled, scamed and extorted ! (by a review company-irony number 2).
Hi Delumani,
Thanks for getting in touch. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We're sorry to hear it's not been a positive one.
Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success Manager and they can assist.
Accounts can be cancelled with 30 days notice before the end of your contact by emailing our support team on support@trustpilot.com.
I've contacted your Account Manager on your behalf to alert them of your review. They've confirmed they'll reach out to you soon.
We have a dedicated Support Team that can help you utilize our service to its full potential. They can be contacted here, we're always happy to help:
https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Shopify is multilingual since years, but Trustpilot refuses to. Invitations only in 1 language, not in different languages per domain / language of the buyer. Widgets are cheap, not possible to change alignment to left or right.
Hi Norvine,
Thank you for sharing your feedback with us, it's much appreciated. You're right, currently multiple language options is not a feature, however we believe that feedback can be a real driver of change and we will pass this on to our development and product teams. We are regularly updating our Shopify integration, so please do keep an eye on integration update notifications as they come through.
Our Widgets allow for multiple TrustBox widgets to be added to your shop. You can drag and drop the widgets to your desired space (this should help with your alignment issues), and you can also choose which landing page to place it on - category page, product page, etc. Here’s a guide that can help you learn more: https://support.trustpilot.com/hc/en-us/articles/4402992727314.
Thank you,
The Trustpilot Team
The widget causes errors in the page, and the customer service isn't wiling to help fix this problem. When using safari you can't log in, you need to switch to chrome before you can make use from the backoffice. We use Yotpo as an alternative, which is much better than this and I would recommend you to take a look at YotPo instead of Trustpilot.
Hi Proof Eyewear Nederland,
Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms -good and bad! We understand that people move on from us, so thank you again for sharing your feedback.
Thanks
Trustpilot Team