Trustpilot Reviews

Hi Throne Boss Australia,

Thank you for taking the time to review us.

We're glad to hear that your business is getting the recognition that it deserves through Trustpilot.

Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions.

Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free

As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com.

It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews.

You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines

We hope to see your business continuously grow through the power of reviews.

If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

We're sorry you've had a bad experience with Trustpilot. We are always trying to improve our platform so any feedback is welcome. We would love if you can send us an email to socialmedia@trustpilot.com with more in-depth information about your experience and we'll pass it on. Thank you!

Hi HNT Antennas, thank you for your feedback on our price point and our features access. Whilst we can't change the current price point, we can continue to update the product and app, and your feedback is really important to making that happen. We will pass on your comments on the free version and price points to our product team for future developments.

Thanks
Trustpilot Team

Thanks for taking the time to share your experience with us, it certainly doesn't sound like you've had a good one! We're currently working hard to improve our support functions making it a better experience for both businesses and consumers. As well as our support functions, we're making changes and improvements regularly to our products such as APIs (or apps as you've referenced) these updates are made to improve site speed and SEO amongst other things. We use considerable resources to protect our platform from misuse, including a combination of fake detection technology, review monitoring algorithms and robots and over 50 highly trained experts. Our systems work extremely well but are not foolproof - our work to uphold the integrity of our platform goes on permanently. We are constantly looking at new preventative measures, including the use of additional penalties and actions, that will be used against anyone that tries to manipulate reviews. Again, thanks for taking the time to share your experience with us and others. :)

Hi Bathroom Store Ireland.

Thank you for contacting us.

We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist.

We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new

Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist.

Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on support@trustpilot.com. You can also check out our support centre on support.trustpilot.com

Kind regards,
Kerry-Trustpilot

Hi Exersci,

Thank you for your review.

Sorry to hear you are experiencing some issues with logging in.

Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues

If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,
Kerry-Trustpilot

Hello Rare Lab

Thank you for getting in touch. We understand how frustrating an issue like this can be and we want to reassure you that getting this fixed for you is our top priority. Our developers are currently working on getting a resolution in place and will be in touch as soon as we can.

Our support team members are always looking for ways to get your issue resolved as quickly as possible and they may have suggested some alternative ways to achieve a resolution. We're sorry if this came across as trying to sell inappropriately. Our support team are solely there to offer technical support and they don't have any sales targets to fulfil.

We want to thank you for your patience whilst we're working on a resolution. Our team will be in touch as soon as we can, but if you have any questions in the meanwhile please get in touch through your existing correspondence.

Kind Regards
Jen - Trustpilot