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Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.
Hello Thuisco,
Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.
I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.
I can confirm that I've escalated your case, and someone will be in touch as soon as possible.
In the meantime, we wish you a great day.
All the best,
Flavio - Trustpilot
The Irony of the poor reviews on Trust pilot doesn't escape many, but I did give technical support about 7 tries to fix my issue. I gave up in the end, as the link between a "Shopify App" and Trust pilot was beyond all technical supports comprehension.
Hello Avalla
Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you.
From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation.
- Log out, clear the cache and cookies of your browser and log in again.
- Use an incognito window to login
- Use another Browser
- Use another device to login
You can also try:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity.
Kind Regards
Jen -Trustpilot
Shopify Multilingual has been out for 2 years. From your app it is not possible to select different language template based on the customer language. This is a really huge issue: you invited me to use SFA, however this can not be used because Shopify "New Order" notification is sent when the order is confirmed, not when the order is fullfilled.
You definitely have to update this app asap in order to be compatible with shopify multilingual api.
Hi Ghidini 1849,
Thank you for taking the time to share your experience with us, we appreciate it in all forms. Changing the language template is currently not a feature compatible with Trustpilot but we would love to share this feedback with our teams. We are always working to improve our integrations and feedback like yours helps us on our quest to conquer those flaws.
When sending review invitations, you can choose when invitations should be created. Order confirmed is the default selection but you can switch to order fulfilled. Here's a guide to help you send review invitations and upgrade the settings. (https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations#set-up-invitations-0.)
If you need additional help with invitations, we recommend you reach out to our support team.
Thank you,
Trustpilot Team
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop
Thanks for taking the time to write this review and make us aware of this issue.
We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution.
In the meantime may we ask you to try to following, if not already done, and see if that solves the issue:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist.
We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website.
Kind regards,
Sacha - Trustpilot
Je n'arrive pas à me connecter car une fois que tout est installé, l'application renvoie sur la page de connexion et dit que les identifiants sont faux.
Hi Auvezik, thanks for sharing this with us. Login issues can be resolved by contacting our support team using the following link https://support.trustpilot.com/hc/en-us/requests/new
Though we may not be able to change your 1 star review - we at least try to get you logged in!
Thanks
Trustpilot Team
Bis jetzt kann ich die APP nicht richtig einrichten. Ich kann mich auf der Trustpilot Seite einloggen - kein Problem.
Die APP Installieren geht auch. Aber beim Login in die APP erhalte ich die Fehlermeldung, dass E-Mail und Kennwort nicht zusammenpassen. Obwohl meine 2 Faktor Authentifizierung abgefragt wird, also offensichtlich stimmen die Logindaten....wow edit: Support per Chat angeschrieben am Donnerstag...das sind jetzt fast 5 Tage...keine Antwort bis jetzt.
Hi Apple Guru,
Thank you for sharing your experience with us. We encourage you to contact our support team using this form (https://support.trustpilot.com/hc/en-us/requests/new) to help log into your account.
Thanks,
Trustpilot team
Wow, this app is not worth the upgrade. The upgrade should be free if anything. I can't belive this is live on the Shopify Appstore like this.
Hello Hemmavid,
Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible.
We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free
We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Kind Regards
Jen - Trustpilot
The fact that they only score 2.4 says everything about them. Customer using Trustpilot as a site to review other businesses should be aware of what they're really like. To begin with your business is placed on there inviting reviews whether you like it or not, which in itself is a disgrace - transactions are private between ourselves and our customers unless WE say so, not some random company that's only in it for profit at your expense and the reputation of your business at risk. We had one review claiming we were scammers, simply becuase the customer's order got lost in the mail (we did subsequently refund him). That's clear defamation of character and a libellous remark, but when we asked for help they didn't want to know. We had another which was clearly either from a competitor or had been left in error as it mentioned a member of staff we'd never heard of and a product we'd never sold, yet again Trustpilot refused to remove it. It's absolutely shocking when you have worked hard to build your reputation. On other occasions I've reviewed other businesses and had my reviews rejected because Trustpilot said they were fake. So their system clearly doesn't work and their so called back up support is non-existent, just as others have said. However you want to use your reviews to improve your business, trust Trustpilot at your peril. If anybody needs to be shut down they do.
Hi 1st Mobile,
Consumers decide who is reviewed on Trustpilot and we are a platform that hosts the content. A business profile page is automatically created when someone searches for the business's web address on our platform or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business. Business profiles are not deleted because consumers put your business on Trustpilot.
As you may know from using our platform both as a business and a reviewer - reviews, if flagged by a business, are temporarily removed while we wait for consumers to provide proof of their experience. Reviews are reinstated to the platform once that proof has been provided.
Reviews are also removed if they breach our guidelines - this can be anything from, the use of offensive language, sharing of personal information, promotional content, or a user having multiple accounts linked to them.
Thanks
Trustpilot Team
Werkt totaal niet wil je app instaleren doe je dat dan zie je dat ie gaat instaleren en daar blijft hij op hangen meerdere keren geprobeerd werkt niet
huhghhh guys comon men what happend to this company??? regardless of the bad reviews I still tried to try the app out as I've known it for years too. I can't even download the application, it just keeps on (If a new window doesn't open, click here here) then I click on it and want to add integration, then I come back to a loading page that just won't open. do something about your quality!!!!!!!!! I don't understand what happened to you all of a sudden this isn't you!!
Hi Daffermo,
Thank you for getting in touch and letting us know that we did not meet your expectations on this occasion.
We’re sorry to hear you’re having issues installing or logging into our app. Our product team has reached out directly to better understand the issue you are experiencing and work to resolve this as quickly as possible.
Alternatively you can always reach out to our Technical Support Team and they’ll be able to investigate this further for you. You can contact our team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We hope to hear from you soon and get your issues resolved.
All the best,
Kerry-Trustpilot