Trustpilot Reviews , 107 則評價

Hello Kovendor,

Thanks for getting in touch and allowing us to give you our perspective.

We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.

This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.

There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.

I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

Thank you for your patience and have a nice day.

All the best,
Flavio - Trustpilot

Hello there,

Thanks so much for your review on our App, the appreciation for our platform, and for your patience.

Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.

However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.

Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new

All the best,
Flavio - Trustpilot

Hello,

Thanks for getting in touch,

Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,

Hello there,

Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.

However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new

Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.

All the best,
Flavio - Trustpilot

Hello,

Thanks for your review.

If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help.

Kind regards,
Kerry-Trustpilot

Hi Norvine,

Thank you for sharing your feedback with us, it's much appreciated. You're right, currently multiple language options is not a feature, however we believe that feedback can be a real driver of change and we will pass this on to our development and product teams. We are regularly updating our Shopify integration, so please do keep an eye on integration update notifications as they come through.

Our Widgets allow for multiple TrustBox widgets to be added to your shop. You can drag and drop the widgets to your desired space (this should help with your alignment issues), and you can also choose which landing page to place it on - category page, product page, etc. Here’s a guide that can help you learn more: https://support.trustpilot.com/hc/en-us/articles/4402992727314.

Thank you,
The Trustpilot Team

Hi Proof Eyewear Nederland,

Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms -good and bad! We understand that people move on from us, so thank you again for sharing your feedback.

Thanks
Trustpilot Team