評價 (132)
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Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.
If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.
Hello,
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and appreciate your patience.
Please don’t hesitate to reach out again, and we’ll do our best to resolve the issue. Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Best regards,
Trustpilot Team
I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!
Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.
They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.
They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.
Hello VoltFiets,
Thanks for sharing your review, and for letting us give our perspective.
Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, access to a community flagging tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate reports of misuse.
We are led by strong guidelines that help us to decide if a review is compliant or not. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that.
Please feel free to continue the dialogue with Content Integrity whether you have further doubts.
All the best,
Flavio - Trustpilot
Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté
App maakt geen verbinding tussen shopify en trustpilot.
Is this some kind of joke? The pricing plans, especially when considering the amount of spam/fake reviews that run rife on Trustpilot, are completely ridiculous. I was hoping that the free plan would just cover a limited number of reviews and perhaps at least 1-2 basic widgets just so small businesses can 'get off the ground' and then I would upgrade once orders start coming in, but NO. You have to pay straight away to use anything at all. If they charged a small fee per order/review sent, that would make more sense, but as it stands, it's just a complete rip-off. I hesitate to use the word "scam", but this is coming awfully close. I just uninstalled after 10 mins, and found another MUCH better alternative with a fair pricing structure.
Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.
Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.
Switched to making use of Google Reviews -- a free way to display your review score.
I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.
Hi,
Thank you for reaching out to us with this review.
We're sad to hear you're thinking about leaving Trustpilot.
Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.
Kind regards,
Trustpilot