Reviews (109)

Overall rating
1.5
Counts per rating level
  • 10% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 77% of ratings are 1 stars
February 25, 2025

I've been trying to install this app for hours to no avail. Have to give it a one star rating. Does not work with Shopify as stated. When installing it does nothing except says click here if a new window does not open, this takes you to a signup screen whereby if you re-enter the info it says your already signed up. The end. One Star. But only because there's no Zero.

Strain Envy
United States
12 minutes using the app
September 12, 2024

If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.

body helix
United States
12 months using the app
Trustpilot replied September 23, 2024

Hello,

Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and appreciate your patience.

Please don’t hesitate to reach out again, and we’ll do our best to resolve the issue. Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Best regards,
Trustpilot Team

October 11, 2024

Initially loved this, however they have updated the app and in order to use any of their review widgets you must pay their minimum fee of £250 per month. Just to reiterate, in order to show customer reviews (which are not owned by TrustPilot) you must pay TrustPilot £250 per month alongside being forced to sign up to their platform and signing over your business details, in order to show the public owned reviews that YOUR customers have left. Combine this with the daily chasing emails you recieve from Account Managers to sign you up to this service, it feels very bait and switch. I am frustrated as I will now have to migrate all my reviews to another platform.

Hook & Flanker
United Kingdom
7 months using the app
November 4, 2024

Not for startups or small businesses. The free version only let people see your reviews on their site. The price for an upgrade to show the reviews on your site are way to high. And that is only the review for my business. The product reviews that i get does not show at all without the expensive upgrade.

I regret choosing Trustpilot, should have used another review service that actually shows on your site without paying a huge amount.

Megafauna
Sweden
About 3 years using the app
May 12, 2025

what a waste of time!

Sofa Luz
United States
2 months using the app
December 14, 2024

They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.

Bear & Birdy
United Kingdom
4 days using the app
June 28, 2025

did not attach to my shopify worst experience

Mega Million
United States
1 day using the app
September 8, 2024

They are not capable to detect and delete spam reviews, they are not capable of detecting competitors lying about their reviews on their website with the help of trustpilot widget, do not ever think paying them 170 eur a month for nothing.

VoltFiets
Netherlands
About 2 months using the app
Trustpilot replied September 17, 2024

Hello VoltFiets,


Thanks for sharing your review, and for letting us give our perspective.


Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, access to a community flagging tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate reports of misuse.

We are led by strong guidelines that help us to decide if a review is compliant or not. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that.


Please feel free to continue the dialogue with Content Integrity whether you have further doubts.


All the best,
Flavio - Trustpilot

February 22, 2025

Je suis très satisfait, je recommande tout à fait

firefly
United Kingdom
About 2 months using the app
October 5, 2024

The app could really be improved by leveraging Shopify theme sections for each of the TrustBoxes. It's frustrating having to use the TrustBox previewer. Apart from that it works as you'd expect for a review app but given its popularity I would hold this app to a higher standard.

The Flower Factory
Ireland
Over 1 year using the app