Reviews (109)
Refine
-
By rating
Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.
Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.
Switched to making use of Google Reviews -- a free way to display your review score.
I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.
Hi,
Thank you for reaching out to us with this review.
We're sad to hear you're thinking about leaving Trustpilot.
Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.
Kind regards,
Trustpilot
Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté
Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots.
Looking forward to another textbook generic response to follow this below.
Hello there,
Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter.
We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses.
Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details:
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020
I hope the matter will be solved as soon as possible.
All the best,
Flavio - Trustpilot
Very bad experience, they installed badges on the homepage without my permission, community Q&A couldn't find removal measures, so called customer service just disappeared, will never use again!
Hi,
Thanks for sharing this review.
Widgets and Trustpilot badges can only be placed on a website, by the owner of the website.
I can see that my colleagues from Support have been in touch with you regarding the widgets showing on your website. They advised these were not linked to the Shopify integration but were installed with Trustpilot Google tag manager. From what I can see now, I believe you have been able to remove these accordingly from your website.
Should you still require any assistance, please do not hesitate to reach out to our Support department and they will be happy to further assist.
Have a nice day.
Kind regards,
Trustpilot
Support ist zero, agressive expensive price strategy, limited functionalities, WE DO NOT RECOMMEND IT !
We have agreed a multi site domains deal with our customer manager and he doesn't feel like respecting his part of the agreement.
We have paid for Standard Plan but the subscription we got is Free Plan.
We have asked for another customer manager, a call back and of course our money back. We will see what happens !
Whatch out at this company when you sign a deal with them !!! Their pricing is tricky and unclear !
Honestly how ironic (irony number 1) is that: a reviews company has itself 1,8 stars ??? We wanted to downgrade in month 4 of the 12 months contract and received the email from the account manager that is not possible mid-term but only at the end of the contract. Now at the end of the contract she is saying we should have done this 30 days prior to the expiration. We feel ourselves fooled, scamed and extorted ! (by a review company-irony number 2).
Hi Delumani,
Thanks for getting in touch. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We're sorry to hear it's not been a positive one.
Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success Manager and they can assist.
Accounts can be cancelled with 30 days notice before the end of your contact by emailing our support team on support@trustpilot.com.
I've contacted your Account Manager on your behalf to alert them of your review. They've confirmed they'll reach out to you soon.
We have a dedicated Support Team that can help you utilize our service to its full potential. They can be contacted here, we're always happy to help:
https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Very slow and non-existent support! Claimed they can't access our website to look at the issue, like every other App developer on Shopify, due to their policy. We had to pay a 3rd party developer to fix their App!
Hi JM Wholesale Ltd,
Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one.
I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond.
I can confirm that I've escalated your case and someone will be in touch as soon as possible.
Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place.
Someone will be in touch soon.
Kind regards,
Kerry-Trustpilot
UPDATE - They've got even worse! Customer service is nonexistent. Failed sending review invites. Account managers are useless. Only interested in forcing you to buy package upgrades. If you don't they just ignore all contact.
Having used Trustpilot for the past 15 months and gathered over 1600 reviews, the review platform is fine but pretty basic for the price - all the value is in the Trustpilot brand which in our experience doesn't matter as much to our customers as Trustpilot claim that it does. The Shopify integration doesn't include the features that trust pilot account managers and sales staff use to attempt to justify the ridiculous price tag.
eg their split testing (optimizer) feature won't work with the Shopify integration. This makes it really hard to quickly prove if this expensive review service is actually making a difference. Support is painfully slow and account managers just ignore you if you ask them difficult questions. Once they had our money they didn't contact us again until they wanted more money. Stick with the free version, or a lower-cost review platform if your customers just want reviews
Thank you for taking the time to write this review. We're sorry you've had a bad experience and will apply your feedback to give you a better one. We will pass this along to your Account Manager.
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello,
Thanks for getting in touch,
Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Useless app. Never worked propertly. I was using it for 2 years, and it doesnt worth the money!
No customer support, they are worst, you need to wait for days before can have any useless ansver!
The integration doestn work, the widgets are continously not showinv. One glitch after another glitch! Very bed experience!
Hi Trusted Caskets, thanks for taking the time to share your user experience with us. We really value feedback in all it's forms - good or bad. We're disappointed to hear that you have been with Trustpilot for two years and finding it not worth the spend - we encourage you to reach out to the Customer Success Manager and share with them the issues you are facing.
Our Support team can be reached via live chat on our website, if you are finding it challenging to speak to someone we would recommend reaching out on the live chat function.
When speaking to Support please do share examples of the widget issues you are facing.
Thanks
Trustpilot Team
Shopify is multilingual since years, but Trustpilot refuses to. Invitations only in 1 language, not in different languages per domain / language of the buyer. Widgets are cheap, not possible to change alignment to left or right.
Hi Norvine,
Thank you for sharing your feedback with us, it's much appreciated. You're right, currently multiple language options is not a feature, however we believe that feedback can be a real driver of change and we will pass this on to our development and product teams. We are regularly updating our Shopify integration, so please do keep an eye on integration update notifications as they come through.
Our Widgets allow for multiple TrustBox widgets to be added to your shop. You can drag and drop the widgets to your desired space (this should help with your alignment issues), and you can also choose which landing page to place it on - category page, product page, etc. Here’s a guide that can help you learn more: https://support.trustpilot.com/hc/en-us/articles/4402992727314.
Thank you,
The Trustpilot Team