Trustpilot Reviews

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App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Reviews

1.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 17% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 64% of ratings are 1 stars

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2 reviews

Leskitscheries

Location France
Time spent using app About 1 hour

j'aimerais que l'application soit en Français ca serait plus simple sinon elle a l'air bien pratique et clair

Developer reply

January 12, 2022

Bonjour, merci pour ce retour. Nous transmettrons cela pour les développements futurs de l'application.

Merci
Équipe Trustpilot

JJwinks

Location United States
Time spent using app Over 1 year

We have had two really big issues with Trustpilot. The first was it was causing a glitch on our site and it took at least a few weeks before Trustpilot took the problem seriously enough to address it. We lost business due to the fact that we went a few weeks with mobile shoppers on Safari not being able to consistently click through on our site. It took us so long to diagnose the problem and then it took them way too long to take responsibility for it. Then, a few weeks ago, all of our reviews disappeared from our site and it took well over 48 hours for anyone at Trustpilot to address it. It turns out it was another error on their end. Reviews are vital for consumers today and to have even one day of them not on our site impacts our business. We are happy with the functionality of the way our review requests are set up, however. And, the increase in the legitimate reviews (which we can't delete) have helped level us up. But the other issues have been too unfortunate to highly recommend Trustpilot. We expected better customer service from a company that provides reviews. We understand that glitches and mistakes happen, but find it hard to forgive a slow response time on their end. But, it's fair to note that we don't have a lot of perspective having only used Stamped.io prior to Trustpilot. Maybe other review apps/platforms can cause these kinds of disruptions as well. But, it never happened with Stamped.io.

Developer reply

August 31, 2021

Thank you sharing your experience with us and we're sorry you've had a bad experience. We are constantly working to improve our support functions so all feedback is welcome. :)