StepUP Stair Parts
Most everything can be done through the Trustpilot app in Shopify with some "minor" aspects. Else the website has the other additional details to configure Trustpilot. So far after about 3 months, the "Free" plan has been a good fit. Looking to see value of our before we StepUP to a paid plan.
Thank you for your feedback! We're happy you're having a great experience with the free plan. Please reach out to us once you are ready to upgrade. :)
BLUNT Umbrellas NZ
Have been using Trustpilot for a few months now, great for automating the collection of reviews. However, cannot consolidate product reviews collected from different countries or the same product that is separated out at variant level.
Hi BLUNT Umbrellas NZ, thanks for sharing this with us. We really value feedback in all it's forms - good or bad! Your note on consolidation of product reviews from different locations is something, whilst we can make immediate changes based off your review we can feedback to our product team for future updates.
App works really well with my business, it' easy to integrate and invite customers to review my business on Trustpilot. Only reason for the 4* and not 5* is the huge price increase to gain access to more invites a month. from £0 to £200 p/m is ridiculous especially for a small business like my own. There are many features within this £200 plan that we would never use so it would be a waste for us to pay especially when we only want access to more invites. Maybe something to develop in the future as I would be happy to pay to add-on more invites to my plan without having to pay for the whole paid package.
Hi WheelyFresh, thank you for sharing this with us. Your feedback about out price point is a really valuable insight. Whilst we can't change our price points at this time we can feed this back into our product and tech teams for future consideration.
Easy Garden Irrigation
I've been using Trustpilot for our business since 2015. They have come leaps and bounds over the years and are the dominant platform for review collection, widely recognised by the general public. They have a high cost but are worth the money if you are serious about collecting reviews for your business.
Hi Easy Garden Irrigation, thank you for sharing this feedback with us and your patience in allowing us to come to this review! It's great to hear that you have been with us since 2015 and in your eyes we're improving. We as a business (and platform) are always learning and growing and investing time into improving for both businesses and consumers. We hope to see you with us in another 6 years!
We have been using the Trustpilot Shopify integration long before it was formally released as an app through Shopify. We are on their Lite plan having exceeded their monthly free quota over a year ago. I feel the previous reviews are harsh, and don't necessarily reflect the app itself. The app itself works and works well. No it doesn't give direct access to ALL the features available through Trustpilot such as A/B testing, but it's not difficult to work round these things. If you want to collect verified reviews automatically, it works! We have always found Trustpilot customer support to be reasonably responsive (get an immediate acknowledgement and someone gets back to you properly within 24 hours.) Account managers change every 5 minutes and their customer service can sometimes be a little lacking which is odd for a platform that polices that very thing, but I believe that stems from the arrogance of being the market leader. Which brings me to my next point. They are very expensive, but you get what you pay for. More customers have heard of Trustpilot (at least within the UK) than other platforms, and as such they are more likely to a) complete a review request or b) convert into a paying customer having read some. Our conversion rate definitely went up after working with Trustpilot. Furthermore, they have recently changed their payment plans so you get a little more for your money than you did a couple of years ago if you are not interested in a lot of the extra features and only want to collect reviews. You have to factor the cost into your cost per sale and work out if the upgraded plans are worth the additional features and review quota. If not, stick to the free version!
Hi Mr Pottery, thank you for taking the time to share this with us and other integration users. Please excuse our delayed reply to your review - it must have slipped through the net!
Thank you for sharing your feedback about Account Managers and frequent changes to your account. Whilst we can't make promise that our customers will always have the same account managers we can make sure that this feedback is passed on to not only product for the accounts team.