Trustpilot Reviews

Borderline af mafia with no care for their smaller clients. Have submitted several tickets and emails to merge our previous domain, with our new one, to consolidate all of our reviews. 0 replies from their customer service and we're left as a less trustable brand.

More than one customers reached out and questioned us why we did not publish their reviews.

A 4 stars reviewer just accused us of not being authentic as he felt that his reviewed did not get published because he did not leave a 5 stars. This is really embarrassing. This app should have helped us build trust but now it's damaging it and no one is answering the email.

Not sure whether it's because we did not pay the protection money but this app is really a big joke. This app is about review and trust but it offer the least transparent, the worst experience and get the lowest review hahha

This company is clearly trying to exploit sellers and should be removed from Shopify. They demand the removal of any reviews or references to Trustpilot unless you pay them what essentially amounts to a ransom

Happy to be leaving Trust pilot, horrible experience, 12 month contracts for a review service is redicolus, moving to a monthly contract with another provider. Also going forward we will own our own reviews,

we would give 0 stars if we could. for days now, it just says "technical error" when we try and intergrate it into out store, or says that a website is already linked. we are getting no help and have been sucked in to a 12 month contract. we are a small business and can simply not afford to pay for something we are not using.

I have little trust in the pay subscription, since the free plan is not working correctly. It suppose to send up to 50 invitations per months to customers, but it fails to do it.

Schifo totale. Un cliente sta facendo una serie di email false a una stella chiedendo in cambio soldi per smettere. Ho segnalato il problema ma non solo non c'è nessuno che mi ascolta ma le mail false restano al loro posto. Voglio fare migrazione ad altro gestore di recensioni ma per migrare le mie recensioni che sono appunto mie devo migrare ad altro piano da più di 300 € mese che direi è un ricatto. Se potete evitate questa app di recensioni vi si ritorcerà contro.

Terrible experience. No response to emails or live chat.

They didn't every reply to two requests to move onto the plus plan. When you try to subscribe to a paid plan it says we will contact you.

No doubt when they contact you they are trying to lock you into a long term contract.

Trustpilot is a massive recognised brand but their customer service is terrible.

Helaas echt niet geschikt voor een kleine/startende onderneming.
Je kan 1 widget plaatsen met "beoordeel ons op Trustpilot" (dat kan je ook wel zonder de app).

Als je 1 widget wilt plaatsen met hoe klanten je hebben beoordeeld kost je dat minimaal 169,- (excl) per maand!

Very frustrating software, they paywall you reviews if you need to export them for any issues. The limitations compared to other review apps are so apparent if you just check out a few competitors. Few options and unhelpful support. On top of that I get random sales agents calling me trying to sell me their service every month. Terrible highly do not recommend.