Trustpilot Reviews

Trustpilot Reviews

by Trustpilot

Collect and showcase verified reviews that consumers trust.

2.9 of 5 stars(16 reviews)

Build a trusted storefront

Attract traffic to your Shopify store with real user-generated content collected through verified reviews.

Drive purchasing and revenue

With social proof gained by showcasing your service and product reviews, buyers have the confidence to convert at pivotal points.

Increase customer retention

Maximize lifetime value by leveraging review insights to take your eCommerce business from good to exceptional.


About Trustpilot Reviews

Trustpilot is an open-to-all reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. Grow your business with genuine content that comes directly from the people who matter most—your customers.

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool. Read on for what else you can do with a Trustpilot account.

Grow a trusted brand

  • Invite your customers to share feedback at the ideal moment. Authentic content generated from your customers helps drive your SEO ranking and increases traffic to your site.

  • Collect reviews on your Trustpilot profile pages, which frequently appear on the first page of search engines.

  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Increase purchasing conversion and grow revenue

  • Turn real reviews from real customers into real conversion drivers. Showcase reviews across your website when consumers are actively looking to make a purchase decision.

  • Get consumers talking by sharing your reviews anywhere you engage with consumers—paid ads, email, social, and out-of-home. Give potential customers the confidence they need throughout their journey.

  • Showcase reviews in ad creative without design skills with our Image Generator.

Increase customer retention and maximize LTV

  • Learn from customers to optimize and improve your service and products. Identify trends in customer sentiment across product inventory, customer service, shipping, price, and more.

  • Respond to reviews and prove you take customer feedback seriously to turn first time buyers into repeat customers and your best advocates.

  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

How we combat fake reviews

  • Though the vast majority of Trustpilot reviews are genuine and reflect a real buying experience, fake reviews do exist, and we have a tool to find them. Our custom-built software runs 24/7 helping to detect suspicious reviews and remove those identified as fake.

  • Our global Content Integrity Team works with our fraud detection software to take action against fraudulent behavior or misuse of our platform. If you flag a review, they’ll investigate it.

  • Anyone can flag reviews on Trustpilot. Both companies and consumers can identify what they don’t believe meets our guidelines. Anyone with information about fraud or misuse of our platform can contact us directly and we investigate.

Integrates with

  • Google,
  • Facebook,
  • Slack,
  • Zendesk,
  • Mailchimp,
  • Klaviyo

Media gallery

Support

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Flex Plan

$49/month

  • Free Plan plus
  • Ad-free profile
  • 200 review invites / mo
  • 6 TrustBox widgets to show product reviews
  • Marketing assets
  • Prioritized web support

Standard Plan

$200/month

billed at $2,400 once per year

  • Free Plan plus
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

2.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    19% of ratings are 5 stars
  • 4 of 5 stars
    31% of ratings are 4 stars
  • 3 of 5 stars
    6% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    38% of ratings are 1 stars

Most recent reviews

Showery.co.uk

disgusting customer service & unfair business practices. Avoid at all costs!!!!!!!!!!!!!!!!!!!!!!!!

Soul Insole

Great app, seems to be running smoothly and helping us get more customer reviews. I had used it previously on wordpress, but just converted the store recently to shopify. Their customer service is responsive and helpful.

Developer reply

August 29, 2021

Thank you for your review!

StepUP Stair Parts

Most everything can be done through the Trustpilot app in Shopify with some "minor" aspects. Else the website has the other additional details to configure Trustpilot. So far after about 3 months, the "Free" plan has been a good fit. Looking to see value of our before we StepUP to a paid plan.

Developer reply

August 31, 2021

Thank you for your feedback! We're happy you're having a great experience with the free plan. Please reach out to us once you are ready to upgrade. :)