Trustpilot Reviews
Galerie d’images vedette
Caractéristiques
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Basées aux États-Unis
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Utilisation directe dans l’interface administrateur Shopify
À propos de cette application
Lancement
14 juillet 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Avis sur les produits , SEOFonctionne avec
Google, Facebook, Slack, Zendesk, Mailchimp, KlaviyoTurn real customer reviews into traffic, sales, and loyalty.
Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.
- Collect service and product reviews with automated review invitations
- Drag-and-drop review widgets onsite to add social proof at key conversion points
- Increase CTR on Google Ads with reviews that count towards Google Seller Ratings
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Tarification
Free Plan
Gratuite
- Claim profile page
- 100 review invites / mo
- 2 TrustBox widgets
- Respond to reviews
- Drive Google Seller Ratings
- Basic analytics
- Web support
Standard Plan
$3,000 / an
- All of Free
- Ad-free profile
- 500 review invites / mo
- 8 TrustBox widgets
- Advanced analytics
- Marketing assets
- Customer Success support
Free Plan
Gratuite
- Claim profile page
- 100 review invites / mo
- 2 TrustBox widgets
- Respond to reviews
- Drive Google Seller Ratings
- Basic analytics
- Web support
Standard Plan
$3,000 / an
- All of Free
- Ad-free profile
- 500 review invites / mo
- 8 TrustBox widgets
- Advanced analytics
- Marketing assets
- Customer Success support
Contient du texte non traduit
Tous les frais sont facturés en USD. Voir toutes les options de tarification
108 avis
Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.
Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.
Switched to making use of Google Reviews -- a free way to display your review score.
I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.
Hi,
Thank you for reaching out to us with this review.
We're sad to hear you're thinking about leaving Trustpilot.
Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.
Kind regards,
Trustpilot
Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.
Hello Kovendor,
Thanks for getting in touch and allowing us to give you our perspective.
We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.
This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.
There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.
I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020
Thank you for your patience and have a nice day.
All the best,
Flavio - Trustpilot
Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store
Hello there,
Thanks so much for your review on our App, the appreciation for our platform, and for your patience.
Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.
However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.
Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new
All the best,
Flavio - Trustpilot
A complete nightmare.
1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.
Never install this lowsy app if you don't want to go through this nightmare.
They are super expensive too, 199 a month for this service? Seriously?
Hello there,
Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.
However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new
Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.
All the best,
Flavio - Trustpilot
Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.
Hello,
Thanks for getting in touch,
Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
À propos de cette application
Lancement
14 juillet 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Avis sur les produits , SEOFonctionne avec
Google, Facebook, Slack, Zendesk, Mailchimp, KlaviyoConçue par Trustpilot
À propos de Trustpilot
Note moyenne : 1,5
8 ans d’expérience dans la création d’applications pour l’App Store de Shopify
Pilestræde 58, Copenhagen, 1112, DK
Assistance
Envoyer un messagesupport@trustpilot.com
Ce développeur n’offre pas d’assistance directe en Français.