Trustpilot Reviews

Trustpilot Reviews

Tarification
Forfait gratuit disponible
Caractéristiques
Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Utilisation directe dans l’interface administrateur Shopify
Note
1,5 (109)
Développeur
Trustpilot

Transformez de véritables avis clients en trafic, ventes et fidélité.

Élargissez la portée de votre marque en construisant une présence en ligne exceptionnelle là où les acheteurs recherchent leur prochain achat. Attirez de nouveaux clients en mettant en avant vos avis sur votre site et vos supports marketing et facilitez l'ajout au panier pour les acheteurs. Construisez une entreprise centrée sur le client en découvrant les tendances dans vos avis clients sur ce qui fonctionne et ce qui ne fonctionne pas, pour augmenter la rétention des clients et maximiser la valeur à vie du client.

Élargissez la portée de votre marque en construisant une présence en ligne exceptionnelle là où les acheteurs recherchent leur prochain achat. Attirez de nouveaux clients en mettant en avant vos avis sur votre site et vos supports marketing et facilitez l'ajout au panier pour les acheteurs. Construisez une entreprise centrée sur le client en découvrant les tendances dans vos avis clients sur ce qui fonctionne et ce qui ne fonctionne pas, pour augmenter la rétention des clients et maximiser la valeur à vie du client. plus
  • Collectez des avis sur les services et produits avec des invitations automatiques à laisser un avis
  • Intégrez des widgets d'avis sur votre site par glisser-déposer pour ajouter une preuve sociale aux points clés de conversion
  • Augmentez le CTR sur les annonces Google avec des avis qui comptent pour les évaluations des vendeurs Google

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Caractéristiques
Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
Utilisation directe dans l’interface administrateur Shopify

Options d’affichage

Page contenant tous les avis, Carrousels, Galeries de médias, Avis photo, Extraits enrichis, Évaluations par étoiles

Méthodes pour recueillir des avis

Automatisations, Requêtes par e-mail, Import et export

Lancement

14 juillet 2021

Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Tarification

Plan Gratuit

Gratuite

  • Page de profil revendiquée
  • 50 invitations à laisser un avis / mois
  • Widgets de collecte d'avis
  • Répondre aux avis
  • Influencer les évaluations des vendeurs Google
  • Analyses basiques
  • Support web

Plan Plus

$3,108 / an

  • Tout comme le Plan Gratuit
  • Profil sans publicités
  • 200 invitations à laisser un avis / mois
  • 8 widgets pour site web
  • Données de performance et analyses
  • Ressources marketing

Plan Gratuit

Gratuite

  • Page de profil revendiquée
  • 50 invitations à laisser un avis / mois
  • Widgets de collecte d'avis
  • Répondre aux avis
  • Influencer les évaluations des vendeurs Google
  • Analyses basiques
  • Support web

Plan Plus

$3,108 / an

  • Tout comme le Plan Gratuit
  • Profil sans publicités
  • 200 invitations à laisser un avis / mois
  • 8 widgets pour site web
  • Données de performance et analyses
  • Ressources marketing

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Tous les frais sont facturés en USD. Voir toutes les options de tarification

Avis (109)

Note globale
1,5
Nombre d’avis par note
  • 14 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 6 % des avis sont des avis à 2 étoiles
  • 72 % des avis sont des avis à 1 étoiles
13 mai 2024

Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.

Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.

Switched to making use of Google Reviews -- a free way to display your review score.

I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.

DiceRoll UK
Royaume-Uni
Environ 3 ans d’utilisation de l’application
Trustpilot a répondu 15 mai 2024

Hi,

Thank you for reaching out to us with this review.

We're sad to hear you're thinking about leaving Trustpilot.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.

Kind regards,

Trustpilot

21 mai 2024

Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots.
Looking forward to another textbook generic response to follow this below.

The Vault
Royaume-Uni
Plus d'un an d’utilisation de l’application
Trustpilot a répondu 27 mai 2024

Hello there,

Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter.

We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses.

Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details:
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

I hope the matter will be solved as soon as possible.

All the best,
Flavio - Trustpilot

15 avril 2024

Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.

Kovendor
Royaume-Uni
3 mois d’utilisation de l’application
Trustpilot a répondu 17 avril 2024

Hello Kovendor,

Thanks for getting in touch and allowing us to give you our perspective.

We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.

This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.

There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.

I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

Thank you for your patience and have a nice day.

All the best,
Flavio - Trustpilot

10 janvier 2024

Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store

colombiancoffeeus
États-Unis
Plus d'un an d’utilisation de l’application
Trustpilot a répondu 15 février 2024

Hello there,

Thanks so much for your review on our App, the appreciation for our platform, and for your patience.

Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.

However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.

Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new

All the best,
Flavio - Trustpilot

16 décembre 2023

A complete nightmare.

1) they change your language without consent, no matter what I do, won't get fixed
2) the widget settings doesn't work
3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do
4) customer service completely useless with robotic response and absolutely resolved nothing
5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data.

Never install this lowsy app if you don't want to go through this nightmare.

They are super expensive too, 199 a month for this service? Seriously?

iSquaredYoga
Belgique
27 jours d’utilisation de l’application
Trustpilot a répondu 19 décembre 2023

Hello there,

Thanks for sharing your experience with us, and we are sorry to hear what you experienced using our integration. That's indeed something we don't want to provide.

However, our Technical Support Team would love to further explore and assist with troubleshooting your issues as you just described. Please can contact them here: https://support.trustpilot.com/hc/en-us/requests/new

Thanks again for this feedback. We hope you'll reach out to our Technical Support Team, so they can assist you further, and always feel free to share your experiences here.

All the best,
Flavio - Trustpilot

Assistance

Trustpilot peut répondre à toutes vos questions concernant Trustpilot Reviews.

Développeur

Trustpilot

Pilestræde 58, Copenhagen, 1112, DK

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