Trustpilot Reviews

Trustpilot Reviews

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평점(1.5)
리뷰
개발자

하이라이트

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앱 소개

출시됨

2021년 7월 14일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value. 더 보기
  • Collect service and product reviews with automated review invitations
  • Drag-and-drop review widgets onsite to add social proof at key conversion points
  • Increase CTR on Google Ads with reviews that count towards Google Seller Ratings

요금제

Free Plan

무료

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Standard Plan

$3,000 /연

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

Free Plan

무료

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Standard Plan

$3,000 /연

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

모든 비용은 USD(으)로 청구됩니다. 모든 요금제 옵션 보기

리뷰 109개

전체 평점
1.5
평점 수준당 개수
  • 평점의 14%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 6%가 별 2개입니다
  • 평점의 72%가 별 1개입니다
2024년 5월 13일

Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.

Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.

Switched to making use of Google Reviews -- a free way to display your review score.

I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.

DiceRoll UK
영국
앱 사용 기간 대략 3년
답글 Trustpilot개 2024년 5월 15일

Hi,

Thank you for reaching out to us with this review.

We're sad to hear you're thinking about leaving Trustpilot.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.

Kind regards,

Trustpilot

2024년 5월 21일

Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots.
Looking forward to another textbook generic response to follow this below.

The Vault
영국
앱 사용 기간 1년 초과
답글 Trustpilot개 2024년 5월 27일

Hello there,

Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter.

We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses.

Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details:
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

I hope the matter will be solved as soon as possible.

All the best,
Flavio - Trustpilot

2024년 4월 15일

Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.

Kovendor
영국
앱 사용 기간 3개월
답글 Trustpilot개 2024년 4월 17일

Hello Kovendor,

Thanks for getting in touch and allowing us to give you our perspective.

We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.

This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.

There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.

I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

Thank you for your patience and have a nice day.

All the best,
Flavio - Trustpilot

2024년 1월 10일

Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store

colombiancoffeeus
미국
앱 사용 기간 1년 초과
답글 Trustpilot개 2024년 2월 15일

Hello there,

Thanks so much for your review on our App, the appreciation for our platform, and for your patience.

Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.

However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.

Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new

All the best,
Flavio - Trustpilot

2024년 4월 4일

App not working. Shows blank screen after connecting to Trustpilot account.

PITSTOP1
캐나다
앱 사용 기간 15분

앱 소개

출시됨

2021년 7월 14일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Trustpilot 제공

Trustpilot 정보

평점 1.5

Shopify 앱스토어용 앱 빌드 경력 8년

Pilestræde 58, Copenhagen, 1112, DK

지원

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support@trustpilot.com

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