Trustpilot Reviews

Update day 50 -:(
Got contacted by support - but still no solution in sight - please please - hire more people...

Update day 10 -:)
Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week.

In serious doubt if I should buy a subscription for the flex.

Thoughts after waiting for support for 9 days..
mmmmmmm

Initial thoughts
I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels.

Support
Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...

UPDATED REVIEW:
Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot.

ORIGINAL REVIEW:
Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.

I would give 5 stars but it's taken over a week to get my account up and running. It's been such a long and drawn out process. I've been dealing with two people on here but you have to wait until they each come back on duty to get anything sorted out. I realise there may be time differences due to locations and when people are working and when they're not but it is very draining waiting for a response. Thank you Michael K for finally coming to the rescue!

Completely misleading. App is terribly flawed, I've spent hours with customer support on technical problems. Please also be beware if you want to use this app, you are forced to send automated review invitations (we like to send our invitations via Klaviyo). We purchased a Standard plan and were then told to pay an extra £250 monthly to use the widgets if we didn't want to use the app! Trustpilot refuse to cancel our plan within 7 days which also goes against UK customer protection laws. BEWARE!

I'm just simply trying to upgrade our plan from free to standard. Had a call with a sales person. After that nothing. I've contacted them multiple times, sometimes i got a responds that the message would be forwarded to the right person. Now we are 3 months later and still nothing. Besides that their widget loads slow and is also not easy to drag and drop in the theme.