Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

Free plan available

Build more trust in your store

Build a stellar online presence right where shoppers are researching their next purchase.

Turn reviews into revenue

Showcase your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.”

Unlock consumer insights

Discover trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Trustpilot Reviews

Trustpilot Reviews

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool.

Automatically collect customer reviews

  • Lay a solid foundation for your online presence with authentic customer reviews that attract shoppers to your website and Trustpilot profile page.
  • Use our integration to automatically invite customers to leave reviews at key moments in their shopping journey.
  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Turn reviews into revenue

  • Showcase reviews across your website when consumers are actively looking to make a purchase decision.
  • Downloadable assets and marketing templates make it easy to leverage reviews across marketing channels
  • Turn your favorite reviews into eye-catching images for all social media platforms — no design skills required.

Unlock real-time consumer insights

  • Get at-a-glance performance metrics and arm yourself with the data behind your reviews and make the most out of your customer feedback.
  • Gauge customer satisfaction in your reviews over time to keep your customers happy. - See analytics segmented by review tags to understand performance in areas that best support your business strategy.
  • Monitor performance against your industry, and uncover where shoppers come from and which search terms drive impressions and traffic, all in one place.
  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Integrates with

  • Google
  • Facebook
  • Slack
  • Zendesk
  • Mailchimp
  • Klaviyo
Trustpilot Reviews

Trustpilot Reviews

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool.

Automatically collect customer reviews

  • Lay a solid foundation for your online presence with authentic customer reviews that attract shoppers to your website and Trustpilot profile page.
  • Use our integration to automatically invite customers to leave reviews at key moments in their shopping journey.
  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Turn reviews into revenue

  • Showcase reviews across your website when consumers are actively looking to make a purchase decision.
  • Downloadable assets and marketing templates make it easy to leverage reviews across marketing channels
  • Turn your favorite reviews into eye-catching images for all social media platforms — no design skills required.

Unlock real-time consumer insights

  • Get at-a-glance performance metrics and arm yourself with the data behind your reviews and make the most out of your customer feedback.
  • Gauge customer satisfaction in your reviews over time to keep your customers happy. - See analytics segmented by review tags to understand performance in areas that best support your business strategy.
  • Monitor performance against your industry, and uncover where shoppers come from and which search terms drive impressions and traffic, all in one place.
  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Integrates with

  • Google
  • Facebook
  • Slack
  • Zendesk
  • Mailchimp
  • Klaviyo

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Flex Plan

$49/month

  • All of Free
  • Ad-free Trustpilot profile
  • 200 review invites / mo
  • Photo and video
  • Review gallery
  • Product Q&A
  • Marketing assets

Standard Plan

$200/month

billed at $2,400 once per year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

2.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    23% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    11% of ratings are 2 stars
  • 1 of 5 stars
    50% of ratings are 1 stars

Seashore Jewellery

Disgusting and totally corrupt. I have been contacted by customers who have had positive reviews they left me removed for no reason, and when they ask TrustPilot why they never get an answer. Their 'free' service is garbage, and they try and charge a horrendous amount for anything else.
Nasty, unprofessional company who have been caught removing reviews for money - cannot by trusted.

Developer reply

January 25, 2022

Hi Seashore Jewellery,

Thanks for taking the time to share this with us and other users.

If you or one of your customers in this case, write a review and it doesn't appear online, the chances are that our software has detected a guideline breach and taken it offline.

This automated system removes reviews if they do not meet our reviewing guidelines, this can sometimes be because of aggressive language, the sharing of personal information, multiple reviews posted by the same user to a business or a user's IP address being registered to multiple accounts. If a business flags a review for removal we have the same guidelines and give businesses other options to dispute reviews such as - not a genuine experience and defamatory claims.

Understandably the removal of reviews can cause frustration, however we notify users via email when this has happened and we ask them to provide proof within 3 days of a review being flagged and/or removed. Providing this proof is something that your customers are responsible for.

You as a business also have the opportunity to appeal these removals with our Content Integrity team.

No business can pay to have reviews removed - be they negative or positive.

Thanks
Trustpilot Team

deliverFresh.co.uk

What a easy process from start to finish, easy to follow instructions and all setup, live on the site and emailed out to customers within 30 minutes. thank you Trustpilot.

Developer reply

January 25, 2022

Hi Deliver Fresh,

Thanks for taking the time to leave this great feedback, we really appreciate it!

Thanks
Trustpilot Team

Nauti By Nature

I find it really clunky when you have the free version. As a very small business any of the paid options are out of my league. I really just want a simple review app that is integrated into the Shopify page. This isn’t it. It’s entirely separate to the website with two small widgets which are not customisable and don’t fit into my page style. Also, unless I send a link, no one ever send a review. The email option does not seem to work at all….if they are ever sent then people just ignore them.

Developer reply

January 25, 2022

Hi Nauti By Nature,

Thanks for sharing this feedback with us. Your comments on the price point and functionality of the app integration are something that we really appreciate. Whilst we can make immediate changes to the product and our price points we can feed think information back to our product and development teams to ensure that some thought around the challenges you are facing is considered for future iterations.

Thanks
Trustpilot Team

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