Trustpilot Reviews

Trustpilot Reviews

Free plan available
Rating (1.6)
Reviews
Developer

Highlights

Speed tested
  • Low impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

July 14, 2021

Languages

English

Integrates with

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value. more
  • Collect service and product reviews with automated review invitations
  • Drag-and-drop review widgets onsite to add social proof at key conversion points
  • Increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Pricing

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Flex Plan

$49/month

  • All of Free
  • Ad-free Trustpilot profile
  • 200 review invites / mo
  • Photo and video
  • Review gallery
  • Product Q&A
  • Marketing assets

Standard Plan

$225/month

billed at $2,700 once per year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Flex Plan

$49/month

  • All of Free
  • Ad-free Trustpilot profile
  • 200 review invites / mo
  • Photo and video
  • Review gallery
  • Product Q&A
  • Marketing assets

Standard Plan

$225/month

billed at $2,700 once per year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

94 reviews
Overall rating
1.6
Counts per rating level
  • 16% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 71% of ratings are 1 stars
January 26, 2023

I'm just simply trying to upgrade our plan from free to standard. Had a call with a sales person. After that nothing. I've contacted them multiple times, sometimes i got a responds that the message would be forwarded to the right person. Now we are 3 months later and still nothing. Besides that their widget loads slow and is also not easy to drag and drop in the theme.

purovitalis
Netherlands
Time spent using app: Over 1 year
January 23, 2023

I downloaded the app integrated it all fine, But when coming to the drag and drop widget page as soon as i click the widget to drag it, the widget just doesnt drag and wont let me insert the widget onto my pages :(

Lyrical Lights
United Kingdom
Time spent using app: 23 days
Trustpilot replied January 30, 2023

Hi Lyrical Lights,

Thanks for getting in touch. We're sorry to hear you're experiencing some technical issues when using our drag and drop. We'd love to get to the bottom of this for you. If you could please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. They'll be able to investigate and provide a solution for you.

Kind regards,
Kerry-Trustpilot

January 19, 2023

Trustpilot charge an extortionate fee for widget functionality but then do not offer any support that is timely.

Phone numbers lead nowhere or just plain don't connect.

Website isn't coded properly for you to use cards to make payments.

Emails given (effectively the ONLY way to speak to anyone) have 5 working day working timeframe.

Its a farcical situation that Trustpilot has the respect it does when it has some of the worst customer service going.

Lupe Technology US
United States
Time spent using app: 6 months
Trustpilot replied January 20, 2023

Hello Lupe Technology

Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium.

We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services.

Kind Regards
Jen | Trustpilot

About this app

Launched

July 14, 2021

Languages

English

Integrates with

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Built by Trustpilot

About Trustpilot

1.6 average rating

1 year building apps for the Shopify App Store

Support

Send a message

support@trustpilot.com

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