Trustpilot

Name: Trustpilot
Brand: Trustpilot
Rating: 3.6 (46 reviews)

Harga: Paket gratis tersedia
Rating: 3,6 (46)
Pengembang: Trustpilot

Dorong lebih banyak lalu lintas dan penjualan dengan umpan balik pelanggan yang dipercaya oleh pembeli.

Trustpilot Reviews membantu merchant Shopify mengumpulkan lebih banyak ulasan, menampilkan sinyal kepercayaan di seluruh toko mereka, dan mendorong konversi yang lebih tinggi. Instal dalam hitungan menit dan mulailah membangun kredibilitas yang langsung dikenali oleh pembeli. Dipercaya oleh berbagai merek global dan digunakan oleh jutaan konsumen, Trustpilot membantu Anda mengumpulkan ulasan pelanggan, menampilkannya di seluruh etalase toko Anda, dan menciptakan sinyal kepercayaan yang digunakan oleh penelusuran berbasis AI (AEO) serta pengalaman berbelanja.

Tingkatkan penjualan dengan ulasan tepercaya di sepanjang perjalanan pelanggan.
Kumpulkan lebih banyak ulasan pelanggan setelah setiap pesanan.
Tambahkan widget ulasan seret & lepas dengan pengaturan sederhana tanpa kode.
Bangun kepercayaan pembeli menggunakan suara pelanggan.
Tingkatkan SEO & AEO dengan konten ulasan yang mendorong lalu lintas baru.

Berisi teks yang diterjemahkan secara otomatis

Tampilkan teks asli

Populer di kalangan toko yang serupa dengan Anda: Berbasis di Amerika Serikat

Bahasa

Inggris

Aplikasi ini tidak diterjemahkan ke dalam bahasa Indonesia

Kompatibel dengan

Admin Shopify
Facebook
Google
Instagram
Klaviyo
TikTok
Zendesk

Kategori

Ulasan produk

Opsi tampilan

Cara mengumpulkan ulasan

Harga

Pilih paket yang paling sesuai dengan bisnis Anda.

Gratis

Fitur

50 undangan ulasan per bulan
1 widget untuk menampilkan ulasan
1 pengguna
1 domain
15 integrasi e-commerce & pemasaran

Starter

$1,188 / tahun

Fitur

100 undangan ulasan per bulan
2 widget untuk menampilkan ulasan
1 pengguna
1 domain
15 integrasi e-commerce & pemasaran
Berdayakan iklan Anda dengan aset Trustpilot
Untuk bisnis kecil (pendapatan hingga $5 juta)
Tersedia hanya untuk pelanggan baru

Plus

$3,828 / tahun

Fitur

300 undangan ulasan per bulan
10 widget untuk menampilkan ulasan
3 pengguna
3 domain (dihargai terpisah)
25 integrasi e-commerce & pemasaran
Berdayakan iklan Anda dengan pemasaran Trustpilot
Sesuaikan profil publik dengan merek Anda

Berisi teks yang diterjemahkan secara otomatis

Tampilkan teks asli

Semua biaya ditagih dalam USD. Lihat semua opsi harga

Ulasan (46)

Rating keseluruhan

3,6

Jumlah per tingkat rating

59% rating adalah 5 bintang
27
7% rating adalah 4 bintang
3
2% rating adalah 3 bintang
1
2% rating adalah 2 bintang
1
30% rating adalah 1 bintang
14

Semua ulasan

16 Oktober 2026

We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick.

The problem is what comes after.

When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it.

The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence.

Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves.

On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.

PICKI NIKI

Jerman

Telah menggunakan aplikasi selama 6 hari

Trustpilot membalas 21 Oktober 2026

Thank you for sharing your detailed feedback and for being a Trustpilot customer since 2023. We're sorry to hear about your frustration with the review reporting and moderation process, particularly when you've provided supporting evidence.
We understand how important it is for businesses to have confidence that their concerns are carefully considered. Our review guidelines and moderation processes are designed to apply consistently and we recognize the importance of clear communication when a review is disputed.
We'd welcome the opportunity to look into your experience more closely and help clarify the options available. Please contact us at apps@trustpilot.com so we can connect you with the appropriate team.
We appreciate your feedback and will share it with our teams as we continue working to improve the experience for businesses using Trustpilot.

Diedit pada 23 Oktober 2026

---I tried reaching out to them via several of their email addresses, but I haven’t received any response.

This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.

I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.

Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.

I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.

Pawesome House

Amerika Serikat

Telah menggunakan aplikasi selama Sekitar 2 bulan

Trustpilot membalas 16 Oktober 2026

We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns. Please reach out to us at apps@trustpilot.com.

30 September 2026

Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.

Kahuna Surf Collective

Amerika Serikat

Telah menggunakan aplikasi selama 2 bulan

Trustpilot membalas 1 Oktober 2026

We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team