Trustpilot

Name: Trustpilot
Brand: Trustpilot
Rating: 3.6 (46 reviews)

Penetapan harga: Pelan percuma tersedia
Rating: 3.6 (46)
Pembangun: Trustpilot

Pacu lebih banyak trafik dan jualan dengan maklum balas pelanggan yang dipercayai oleh pembeli.

Trustpilot Reviews membantu pedagang Shopify mengumpulkan lebih banyak ulasan, menampilkan isyarat kepercayaan merentasi kedai mereka dan memacu penukaran yang lebih tinggi. Pasang dalam masa beberapa minit dan mula membina kredibiliti yang dikenali pembeli serta-merta. Dipercayai oleh jenama global dan digunakan oleh jutaan pengguna, Trustpilot membantu anda mengumpulkan ulasan pelanggan, memaparkannya merentasi kedai dalam talian anda dan mencipta isyarat kepercayaan yang digunakan oleh carian dipacu AI (AEO) dan pengalaman beli-belah.

Pacu jualan dengan ulasan yang dipercayai sepanjang perjalanan pelanggan.
Kumpulkan lebih banyak ulasan pelanggan selepas setiap pesanan.
Tambahkan widget ulasan seret & lepas dengan persediaan mudah dan tanpa kod.
Bina keyakinan pembeli menggunakan suara pelanggan.
Tambah baik SEO & AEO dengan kandungan ulasan yang memacu trafik baharu.

Mengandungi teks yang diterjemahkan secara automatik

Tunjukkan versi asal

Popular dengan kedai yang seperti anda: Berpangkalan di Amerika Syarikat

Bahasa

Inggeris

Aplikasi ini tidak diterjemahkan ke dalam Melayu

Berfungsi dengan

Admin Shopify
Facebook
Google
Instagram
Klaviyo
TikTok
Zendesk

Kategori

Ulasan produk

Pilihan paparan

Cara mengumpulkan ulasan

Penetapan harga

Pilih pelan yang paling sesuai untuk perniagaan anda.

Percuma

Ciri-ciri

50 jemputan ulasan sebulan
1 widget untuk mempamerkan ulasan
1 pengguna
1 domain
15 penyepaduan e-dagang & pemasaran

Starter

$1,188 / tahun

Ciri-ciri

100 jemputan ulasan sebulan
2 widget untuk mempamerkan ulasan
1 pengguna
1 domain
15 penyepaduan e-dagang & pemasaran
Perkasakan iklan anda dengan aset Trustpilot
Untuk perniagaan kecil (hasil sehingga $5M)
Tersedia untuk pelanggan baharu sahaja

Plus

$3,828 / tahun

Ciri-ciri

300 jemputan ulasan sebulan
10 widget untuk mempamerkan ulasan
3 pengguna
3 domain (dihargakan secara berasingan)
25 penyepaduan e-dagang & pemasaran
Perkasakan iklan anda dengan pemasaran Trustpilot
Padankan profil awam dengan jenama anda

Mengandungi teks yang diterjemahkan secara automatik

Tunjukkan versi asal

Semua caj dibilkan dalam USD. Lihat semua pilihan penetapan harga

Ulasan (46)

Rating keseluruhan

3.6

Kiraan bagi setiap tahap rating

59% daripada rating ialah 5 bintang
27
7% daripada rating ialah 4 bintang
3
2% daripada rating ialah 3 bintang
1
2% daripada rating ialah 2 bintang
1
30% daripada rating ialah 1 bintang
14

Semua ulasan

16 Oktober 2026

We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick.

The problem is what comes after.

When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it.

The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence.

Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves.

On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.

PICKI NIKI

Jerman

6 hari menggunakan aplikasi

Trustpilot telah membalas 21 Oktober 2026

Thank you for sharing your detailed feedback and for being a Trustpilot customer since 2023. We're sorry to hear about your frustration with the review reporting and moderation process, particularly when you've provided supporting evidence.
We understand how important it is for businesses to have confidence that their concerns are carefully considered. Our review guidelines and moderation processes are designed to apply consistently and we recognize the importance of clear communication when a review is disputed.
We'd welcome the opportunity to look into your experience more closely and help clarify the options available. Please contact us at apps@trustpilot.com so we can connect you with the appropriate team.
We appreciate your feedback and will share it with our teams as we continue working to improve the experience for businesses using Trustpilot.

Diedit pada 23 Oktober 2026

---I tried reaching out to them via several of their email addresses, but I haven’t received any response.

This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.

I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.

Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.

I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.

Pawesome House

Amerika Syarikat

Lebih kurang 2 bulan menggunakan aplikasi

Trustpilot telah membalas 16 Oktober 2026

We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns. Please reach out to us at apps@trustpilot.com.

30 September 2026

Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.

Kahuna Surf Collective

Amerika Syarikat

2 bulan menggunakan aplikasi

Trustpilot telah membalas 1 Oktober 2026

We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team