TrustReviews: Product Reviews
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If a problem arises, they are friendly and helpful in the chat room. Sometimes they seem busy and take a long time to respond, but even if it takes them a while, they always reply. This high rate of chat replies has been very helpful.
I have reviewed many review apps and used TrustReviews. Reviews appear on my collection pages and product page and I love the app. There was a problem in the integration, but it was minor because Shahroz helped me in a short time on the live chat. He corrected the CSV I received from Woocommerce and imported the reviews. Get the app and enjoy.
Thank you for your review. We are always looking to add more features in our app. Please provide your feedback and our team will consider it.
The app is great compared to many others that I've tried. It has more options and features than I expected. Also, customer service is great. They're kind and quickly resolve any issues/questions. I recommend 100%.
It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.
Excellent app, I am very satisfied. I imported the Amazon reviews of the products in a minute. The support was immediate, effective and made the installation process smooth and easy. The product pages now look great with the customer reviews and the photos attached. I highly recommend it!
Hi, it was great to be connected to your team, I was great time having the support team consultancy.
Hopping this great service keep providing people with such ease of solving issues.
Thank you for leaving a positive review and for choosing our app to help optimize your Shopify store. We're excited to be a part of your success story!
Customer service was quick and I didn't have to wait for someone to come to my aid. I would gladly recommend this app.
Had some problems installing it myself but contacted Ebrahim through the chat feature and he fixed it in under 10 minutes. Amazing service!!
We're delighted to hear that our app and customer support exceeded your expectations. Thank you for choosing us and we look forward to serving you again in the future.
Good experience with the team!
We've just downloaded the app as we migrate to a new 2.0 theme and layout. The response from the team has been very fast, and efficient.
Look forward. Thanks again.
We're delighted to hear that our app and customer support exceeded your expectations. Thank you for choosing us and we look forward to serving you again in the future.
The seller subtly encouraged me to write fake reviews. During our chat, they explained how to import reviews into their system by downloading a CSV template and adding low ratings, even suggesting I could just enter random names and emails in the required fields. When I expressed concerns about the legality and authenticity of such reviews, they reassured me that it would be fine to use fake names and emails. This created an uncomfortable situation, prompting me to decide to delete their app, as I didn’t want to be involved in misleading practices.
Thank you for sharing your experience with us. We take all feedback seriously and strive to ensure that our app and support services promote only genuine and authentic reviews.
We apologize for any confusion or discomfort caused during your interaction with our team. Our intention is to provide tools that help gather legitimate feedback from your customers. Encouraging fake reviews is against our policies and principles.
We will review this matter internally to ensure clarity and adherence to our guidelines. Your feedback is invaluable in helping us maintain the integrity of our services.
If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at trustreviews-support@trustapps.co.
Thank you for bringing this to our attention and for helping us improve.
Sincerely,
Rishabh
TrustReviews Team
I had some slight issues importing the URL, i hit the chat button and within a few mins someone had got back to me and my issue was resolved!!
We're so happy to have been able to help you achieve your goals with our app and customer support. Thank you for your kind words and for choosing us as your partner in business.