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When I delete the app, the stars and numbers of the reviews remain near the product name
Hi,
Sorry about the experience you had with our app. Our support team will reach out to you to help you with removing the stars from your store.
Terrible. Have been ignoring my requests to fix their app errors for months.
Extrêment dessus
Depuis plus d'un mois, les clients peuvent uniquement mettre des étoiles sans rédigé d'avis. Alors que tout marché bien avant sans rien touché cela s'est déclenché.
Le service client ne comprend pas et répond complètement à côté !
Deçu de cette fin
Thank you for leaving a positive review and for choosing our app to help optimize your Shopify store. We're excited to be a part of your success story!
The seller subtly encouraged me to write fake reviews. During our chat, they explained how to import reviews into their system by downloading a CSV template and adding low ratings, even suggesting I could just enter random names and emails in the required fields. When I expressed concerns about the legality and authenticity of such reviews, they reassured me that it would be fine to use fake names and emails. This created an uncomfortable situation, prompting me to decide to delete their app, as I didn’t want to be involved in misleading practices.
Thank you for sharing your experience with us. We take all feedback seriously and strive to ensure that our app and support services promote only genuine and authentic reviews.
We apologize for any confusion or discomfort caused during your interaction with our team. Our intention is to provide tools that help gather legitimate feedback from your customers. Encouraging fake reviews is against our policies and principles.
We will review this matter internally to ensure clarity and adherence to our guidelines. Your feedback is invaluable in helping us maintain the integrity of our services.
If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at trustreviews-support@trustapps.co.
Thank you for bringing this to our attention and for helping us improve.
Sincerely,
Rishabh
TrustReviews Team
They scammed me, I paid and they said i reached my 10 000 review request quota when i only had 1 000 orders, I sent them an email 12 February and till today I am waiting for a resolution!!!
Original review:
The app is for starters and is slowly being developed and more features are being added. They are very quick to respond and add the features that the big players have in this space. Work with the customer service team and find out how quickly they add features to this app. Highly responsive! A++++++++!
After 6 months of using:
I'm sorry but there are too many instances where the review widget goes down. This is not a reliable service. I have to look for an alternative to display my reviews on my website.
It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.
very heplful with install but it is so limited on free plan that it is useless
Hi,
Our free plan is very generous and provide most of functionality to get you started with setting up reviews widgets and collecting unlimited reviews from your customers. Contact us if you are looking for a specific feature and we will be able to accommodate.
Advertises a free plan, but I literally cannot use it without first paying for a subscription. Even if I cancel the menu, any time I click to the app it just takes me to the paid subscription checkout. Misleading.
I am sorry about the confusion. We do have a free plan at this moment. Once you subscribe to a paid plan after installing the app, you can switch to free plan and your paid plan would automatically be cancelled. Please contact us if you have any further question.