TrustShop‑ Product Reviews
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TrustShop is easy to use, integrated smoothly with our store, and has really helped build trust with our customers. Customer support is excellent as well. Highly recommend!
We have been using this app for a long time. We were impressed by the simple installation and the many helpful features. Above all, the multilingualism with the individual translation options, the creation of email messages to our customers and the detailed display options on our online shop are great. The support team is always on hand to answer questions and make adjustments, which we really appreciate. We are very satisfied and can only recommend TrustShop.
Dear valued customer,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that TrustShop has been a valuable tool for your business over a long period.
We take great pride in creating a solution that's both easy to install and packed with helpful features. Your appreciation for our multilingual capabilities, custom translation options, email messaging system, and detailed display options is exactly what motivates our team to continue improving.
Our support team is delighted to know that their assistance has been helpful. We're always here to answer questions and make adjustments to ensure TrustShop meets your specific needs.
Thank you again for your recommendation and continued trust in our service. We look forward to supporting your business for many more years to come!
Warm regards,
The TrustShop Team
I looked through and tried a handful of product review apps and I am glad I landed on this one. I have been able to customize the app and customer support has been very helpful as I am not the most tech savvy person. I recommend this app!
Trust shop is friendly to fresh new user, and their support team is really supportive. I hope they can grow bigger and bigger but always keep the original purpose like they are doing now.
I gave some recommendations that I believed to be an upgrade and they implemented it. Very responsive and caring to customer needs. I greatly appreciate this developer and service team.
Avoid TrustShop—Terrible App & Zero Support!
This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them.
Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility.
Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!
Dear Wassi Nutrition,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience with our app.
Our support records show we were able to successfully address the issue with star ratings remaining on your collection pages. As we clarified during our conversation, those stars were actually coming from your page builder app using our metafields, not from our application itself. We understand this technical distinction might not have been clear initially, which led to your understandable frustration.
We value your honest feedback as it helps us identify areas for improvement. Based on your input, we're exploring ways to make our integration process more automated and user-friendly for merchants of all technical backgrounds.
We hope you'll consider giving our app another chance in the future as we continue to enhance our user experience. If you need any further assistance, our support team remains at your service.
Best regards,
The TrustShop Team
Anna responded quickly to my request! I was very satisfied with the customer service for my issue. Thanks Anna!
User friendly, simply to navigate and a very helpful customer service team!
Thank you so much for your wonderful 5-star review! We're delighted to hear that you find our platform user-friendly and easy to navigate. Our team works hard to create an intuitive experience for all our merchants.
We're especially pleased that you've had positive interactions with our customer service team. Providing excellent support is one of our top priorities, and your feedback confirms we're on the right track.
Your satisfaction means a lot to us, and we'll continue striving to maintain the quality of service you've experienced. If you ever need assistance in the future, please don't hesitate to reach out - our team is always ready to help!
Thanks again for choosing TrustShop for your business needs.
The TrustShop Team
Ryan from customer service helped me fix some errors that were showing on my site. the reviews display now aligns with the look and feel of my website.
I recently started using the TrustShop app on my Shopify store, and I’m impressed with both its functionality and the support team. The app seamlessly integrates into my store, providing trust badges, social proof pop-ups, and other features that enhance customer confidence.
What truly stands out is the amazing support team. I had a few customization requests and questions about setup, and their team was quick to respond. They not only resolved my issues efficiently but also went the extra mile to provide tips on optimizing the app for better results.
The app itself is user-friendly, and the features are designed to make your store look professional and trustworthy. Since implementing it, I’ve noticed a boost in customer trust and conversions.
Highly recommend TrustShop to any Shopify store owner looking for a reliable app with top-notch support.
⭐️⭐️⭐️⭐️⭐️
Dear Quyastyle,
Thank you for taking the time to share such a detailed and wonderful review of TrustShop! We're thrilled to hear that both our app functionality and support team have exceeded your expectations. Your feedback about the seamless integration, user-friendly features, and positive impact on customer trust and conversions is exactly what we strive for.
We're particularly grateful for your recognition of our support team's efforts. We believe in going above and beyond for our merchants, and we'll continue maintaining this level of service excellence.
Thank you for recommending TrustShop to other Shopify store owners. We're committed to supporting your continued success!
Best regards,
The TrustShop Team