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It seems easy for the customer to add a review.
Dear valued merchant,
Thank you for highlighting the user-friendliness of our review submission process! We've worked hard to make the experience smooth and straightforward for both merchants and their customers. It's great to hear that this effort is paying off.
We'll continue to maintain this simplicity while adding new features to enhance your experience!
Best regards,
The TrustShop Team
The widget really looks good! The 5 star is for customer service (Anna) and for the overall look of the app. Anna has been chatting with me and checking up on the features and I appreciate all her help. That being said there are some features that are actually not working yet (even though they are visible) such as "report" function. They do plan on implementing it and I might wait. But I'm also not sure if the app will still have the same free features when they do add a paid version. So I am exploring other options because of the above, and might change to another app. Overall, this app offers more than most free apps and looks really nice :)
Dear valued merchant,
Thank you for your detailed and honest review! We're thrilled to hear that you're enjoying the widget's appearance and that Anna has provided excellent support. We'll make sure to recognize her outstanding service.
Regarding the report function and other upcoming features - we appreciate your patience as we work on implementing them. We understand your concerns about future pricing, and we're committed to maintaining great value across all our plans. We'll be transparent about any changes and ensure our existing users are well-informed.
Your feedback helps us improve TrustShop, and we hope to keep earning your trust as we continue to enhance our features.
Best regards,
The TrustShop Team
Pretty awesome. Some very minor "quirks" but otherwise perfect!
Dear valued merchant,
Thank you for your great feedback! We appreciate your honest assessment - both the praise and the mention of minor quirks. We're constantly working to perfect every aspect of TrustShop, and feedback like yours helps us identify areas for improvement.
If you'd like to share more specific details about the quirks you've noticed, we'd love to hear them so we can make TrustShop even better!
Best regards,
The TrustShop Team
This App is awesome.
Im a hard to please guy, but the smooth integration and advanced features make you feel like, you can run your own mini Trustpilot.
Well designed. Keep up the good work team!
Dear valued merchant,
Thank you for such an enthusiastic and detailed review! Coming from someone who's "hard to please," your praise means even more to us. We're thrilled that our smooth integration and advanced features meet your high standards and provide a professional review management experience.
We appreciate the comparison to Trustpilot - we strive to provide enterprise-level features while maintaining user-friendliness. We'll definitely keep up the work to make TrustShop even better!
Best regards,
The TrustShop Team
技術チームの方に、レビュー記入画面の修正を依頼したところ、即日希望通りの修正をしていただき、感動しています。
対応のスピード・丁寧さが素晴らしいです。
お客様へ
ご丁寧なレビューをいただき、誠にありがとうございます。技術チームの対応にご満足いただけたこと、大変嬉しく思います。迅速かつ丁寧な対応は私たちが最も大切にしているサービスの一つです。
今後も変わらぬサポートを提供してまいりますので、何かございましたらお気軽にお申し付けください。
どうぞよろしくお願いいたします。
TrustShopチーム一同
APP FACILE E VELOCE
Gentile commerciante,
Grazie per la sua eccellente recensione! Siamo lieti di sapere che trova TrustShop facile e veloce da usare. Continueremo a mantenere questa semplicità mentre miglioriamo le nostre funzionalità.
Cordiali saluti,
Il team di TrustShop
This app deserve more than 5 Starts, I will give 100 Starts for that great work, great widget. the best app of reviews no doubt.
Dear valued merchant,
Wow! Thank you for such an enthusiastic review! Your kind words about our widget and overall experience mean the world to us. We're honored that you consider TrustShop worthy of 100 stars and the best review app available.
We'll continue working hard to maintain this level of excellence and keep exceeding your expectations!
Best regards,
The TrustShop Team
Lots of capabilities, free version is great but I recommend the $10/month plan.
Dear valued merchant,
Thank you for your thoughtful review and recommendation! We appreciate you highlighting both our free version's value and the enhanced capabilities of our paid plan. Your endorsement helps other merchants make informed decisions about their review management needs.
We're committed to providing great value across all our plans!
Best regards,
The TrustShop Team
I had a few issues setting up, but I got prompt help from Anna.
Everything looks good and appears to be working fine.
Thank you.
Dear valued merchant,
Thank you for your review! We're glad that Anna was able to help you promptly resolve the setup issues you encountered. It's great to hear that everything is working well now. We take pride in our support team's ability to assist our merchants effectively.
Please don't hesitate to reach out if you need any further assistance!
Best regards,
The TrustShop Team
My experience with the App has been excellent and very easy to use. Importing from our previous trust app was also really smooth. Eventually it would be good to have an export ability, even if just to a CSV to make it easier to sort, filter and browse over all reviews in one place to monitor all feedback, rather than having to step through all reviews from most recent to oldest. Regardless, very happy.
Dear valued merchant,
Thank you for your detailed and thoughtful review! We're delighted to hear that you found TrustShop excellent and easy to use, particularly the import process from your previous app.
Your suggestion about adding CSV export functionality for better review management is valuable feedback. We're constantly working to improve our features, and this is definitely something we'll consider for future updates.
Thank you for helping us make TrustShop even better!
Best regards,
The TrustShop Team