We have been with TrustSpot since July 2016. Initially, we chose it because the platform was a US-based, affordable way to gather verified reviews for our growing business--and the team was supportive with on boarding.
In the years since, Trustspot has grown more sophisticated in its collection of user generated content--and only a recent service review made us aware of how much more powerful this tool can be for our search ranking and social media strategy. Trustspot is a true repository for the priceless credibility that our loyal, deeply satisfied customers offer freely, generously and --thanks to Trustspot-- authentically and securely. We really appreciate the tightly integrated, responsive team at Trustspot. We recommend them as true partners in growing our e-commerce business.
Trustspot has all of the features, if not more, of all their competitors at a lower cost. It's everything you need and want (and a lot more) for collecting reviews with full automation and understanding how your customers are feeling about your product and company so you know what to improve not only on your product, but your marketing and messaging as well.
Thank you for the review, Sibu Seaberry! We're glad to hear you're enjoying the automation and marketing pieces.
Please let us know if you ever have any questions or need any help.
Rep Your Water
This app has a great in-email review that creates tons of product reviews. It is simple for the customer and to generate additional review information, the customization of the app to incentivize additional info like a photo is very simple! Also, the customer service is exceptional.
Thank you for the review, Rep Your Water! We're glad you're having success collecting photo reviews from your customers.
And thank you for your comment on our customer service We're always here if you need us.
We started using the Trust Spot platform with my store at the beginning of August 2020. It's been a full 4 months now since the install and now that I've had plenty of time to test their product, I thought it was a great time to leave a review. Transitioning from Yotpo, I was desperate for a solution that offered better customer support and still had the premium features I needed like Google Shopping's product star integration. I also needed a brandable solution and something that was visually appealing and flowed well with our site. Trust spot checked all of these boxes. Hannah did a screen share with me during the on-boarding process and we literally went through every single feature to make sure it was fully set up and customized before going live. I had a few custom requests during this process and she was great about advising instant solutions, and the things she couldn't help with, she made notes to pass on to her developers to create a custom solution. This whole process was so refreshing and honestly unlike any other experience we've had with a shopify app team previously. The support team behind Trust Spot are the real star of the show. The fact that these guys' support are US-based is such a breath of fresh air compared with Yotpo. All support emails with Trust Spot are replied to usually within a matter of minutes.. Not with some generic template-generated reply like with Yotpo- But an actual thoughtful reply with a timeline and steps to complete. They also have a great dev team that can make changes for you if you are less savvy with code like me. I've had probably 3-4 minor issues, usually related to CSS or some other design tie-in. Every single time I've reached out to them for help, they seemingly move mountains to resolve my issues and are very thoughtful with their communication. This is the kind of service every SAAS company should strive for and anyone looking for a solid reviews platform should give these guys a try. Some of these 1 star reviews are likely fake, so take them with a grain of salt. At the time of my review, they are rated at a 2.6 here which is honestly a joke because of how great their support is and how well their product works. Depending on which package you go with, it can be pricy, but nonetheless, they are competitive with the other platforms. You know the old saying- You get what you pay for!
Thank you for the wonderful review! :)
Excellent support, very quick and technical responses from the live chat team, plus they are actually US based. If you are looking for a more hands experience this is the tool for you, if you want some cheap self-service app made and managed overseas there's a bunch of those. Being able to talk to someone is important for me and the only other US based solutions are 4x the price and want yearly contracts.
I moved over to Trustspot from yotpo. At the time yotpo was trying to charge me 15k a year for their review app. Trustspot gave me even more options, such as customer images, at a fraction of the cost of yotpo. I have had very little issues and any requests Trustspot was quick to act on. They also migrated all our yotpo reviews over so we lost no data. I highly recommend their app. You can see on our site we have almost 30k reviews at the time of this post. Very happy with the app.
They resolved our problem. If some gave negative rating then we can not give responce back to clarify for viewers. Trust Spot ought to give option to reply on comment fpr free plan.
Excellent all-in-one user generated content system. Easy to automatically collect reviews and user photos, great support team. Thanks guys!
Works perfectly! Thanks so much!
Moved from Trustpilot to Trustspot. So far our experience is positive. Still continues to be difficult to actually get reviews...