Product Reviews & UGC

Product Reviews & UGC

by TrustSpot Acq Inc

Collect Product & Site Reviews, Photos, Videos, Q&A, and more.

3.5 of 5 stars(23 reviews)

Capture More Reviews

Collect product reviews, ratings, photos, and customer questions.

Drive Traffic and Sales

Showcase product reviews, ratings, photos, and Q&As on your website. Match the displays to your brand.

User Generated Content

Display your customers photos and videos on your website. Pull in Instagram posts via Instagram Curation in TrustSpot.


About Product Reviews & UGC

What is TrustSpot?

TrustSpot helps Shopify brands generate Product Reviews, Photo Reviews, Video Reviews, Q&As, and more to boost sales. Our User Generated Content (UGC) marketing platform generates authentic content from actual customers to be used on your online store and in your marketing.

TrustSpot offers an easy-to-use app to collect, curate, manage, respond, and display user content from a single platform.

Reviews are automatically posted to the associating product on your shop.

Start capturing reviews in minutes.

TrustSpot + Shopify

TrustSpot and Shopify work hand-in-hand to capture and showcase your product reviews. Install TrustSpot to your store in minutes and begin collecting reviews from your past or current customers.

Easily import reviews from your old system to retain historical reviews on your store with TrustSpot.

With TrustSpot, you can:

  • Make intelligent review requests with in-email form technology
  • Allow prospective buyers to ask questions on products
  • Reward customers for sharing reviews with coupons
  • Send review request emails from your own domain
  • Ask custom questions during the review request
  • Customize the design to match your brand
  • Collect photos and videos with reviews
  • Utilize Google Rich Snippets and Inline SEO
  • Curate photos from Instagram
  • Utilize Google Shopping PLA
  • Send email upsells

TrustSpot is supported by actual people. Reach us via **live chat and email**.

Integrations

Facebook, Instagram, Google, Twitter, Pinterest, Linkedin, Klaviyo, PushOwl

Integrates with

  • Facebook,
  • Google,
  • Twitter,
  • google shopping,
  • Klaviyo,
  • Instagram

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Premium

$149/month

or $119.17/month billed at $1,430 once per year

  • Product Reviews
  • Photo Reviews
  • Instagram Curation
  • Google Shopping PLA
  • Respond to Reviews
  • Install & Design Service
  • Import previous reviews

Ultimate

$249/month

or $199.17/month billed at $2,390 once per year

  • Video Reviews
  • Custom Review Forms
  • Community Q&A
  • Photo Studio
  • CSS Editor
  • Review Maps
  • Visual Insights

Enterprise

$399/month

or $319.17/month billed at $3,830 once per year

  • Experience Surveys
  • 12 Question Types
  • Net Promoter Score
  • Custom Sender Domain
  • Review Syndication
  • Human Moderation
  • Dedicated Account Manager

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    61% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    22% of ratings are 1 stars
    (5)

Most recent reviews

Sibu Seaberry

Trustspot has all of the features, if not more, of all their competitors at a lower cost. It's everything you need and want (and a lot more) for collecting reviews with full automation and understanding how your customers are feeling about your product and company so you know what to improve not only on your product, but your marketing and messaging as well.

Developer reply

April 2, 2021

Thank you for the review, Sibu Seaberry! We're glad to hear you're enjoying the automation and marketing pieces.

Please let us know if you ever have any questions or need any help.

Rep Your Water

This app has a great in-email review that creates tons of product reviews. It is simple for the customer and to generate additional review information, the customization of the app to incentivize additional info like a photo is very simple! Also, the customer service is exceptional.

Developer reply

April 2, 2021

Thank you for the review, Rep Your Water! We're glad you're having success collecting photo reviews from your customers.

And thank you for your comment on our customer service We're always here if you need us.

Alpine Rings

We started using the Trust Spot platform with my store at the beginning of August 2020. It's been a full 4 months now since the install and now that I've had plenty of time to test their product, I thought it was a great time to leave a review. Transitioning from Yotpo, I was desperate for a solution that offered better customer support and still had the premium features I needed like Google Shopping's product star integration. I also needed a brandable solution and something that was visually appealing and flowed well with our site. Trust spot checked all of these boxes. Hannah did a screen share with me during the on-boarding process and we literally went through every single feature to make sure it was fully set up and customized before going live. I had a few custom requests during this process and she was great about advising instant solutions, and the things she couldn't help with, she made notes to pass on to her developers to create a custom solution. This whole process was so refreshing and honestly unlike any other experience we've had with a shopify app team previously. The support team behind Trust Spot are the real star of the show. The fact that these guys' support are US-based is such a breath of fresh air compared with Yotpo. All support emails with Trust Spot are replied to usually within a matter of minutes.. Not with some generic template-generated reply like with Yotpo- But an actual thoughtful reply with a timeline and steps to complete. They also have a great dev team that can make changes for you if you are less savvy with code like me. I've had probably 3-4 minor issues, usually related to CSS or some other design tie-in. Every single time I've reached out to them for help, they seemingly move mountains to resolve my issues and are very thoughtful with their communication. This is the kind of service every SAAS company should strive for and anyone looking for a solid reviews platform should give these guys a try. Some of these 1 star reviews are likely fake, so take them with a grain of salt. At the time of my review, they are rated at a 2.6 here which is honestly a joke because of how great their support is and how well their product works. Depending on which package you go with, it can be pricy, but nonetheless, they are competitive with the other platforms. You know the old saying- You get what you pay for!

Developer reply

December 15, 2020

Thank you for the wonderful review! :)