Tuctak Video Contact Center

Video Contact Center Help to Improve Digital Sales & Customer Service

Use cases of Video Contact Center

• High Networth Sales

When you are making a high-value sale, you want to see the person to understand the body language and non-verbal cues which will help you make the right decision. E.g. loan interview with MSME or learning programs for children

• Customer Service Requiring Additional Information

While servicing customers, if you want to get additional information like the customer needs to show a device or share his screen, it can be done quickly in real-time over video chat.

Explore how video based call centers can improve your customer service.

• Increase First Contact Resolution (FCR)
• Lesser touchpoints, more effectiveness
• Humanize call center experience
• Combine video chat with co-browsing for contextual support
• Reduce customer service costs
• Monitor Quality of Service
• Boost productivity of call center reps
• Gain feedback faster personally