Tuneboom , 18 anmeldelser

Samlet bedømmelse
2,2
Antal pr. bedømmelsesniveau
  • 28 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 28 % af bedømmelserne er på 3 stjerner
  • 17 % af bedømmelserne er på 2 stjerner
  • 22 % af bedømmelserne er på 1 stjerner
Redigeret 27. februar 2022

This app is great and does what its suppose to do. There are a few bad reviews on this app but Im realizing that some people aren't patient. My web designer ran into an issue with the player not showing correctly and they emailed support to fix the problem. It did take a while for them to fix the problem but they was patient. We gave them developer access and they fixed the problem and let my designer know that the problem is fixed moving forward when they install it on another site. As long as you're clear in your problem, communicate it thoroughly and be patient with their response time they will help you.

ZODIAK
USA
3 måneder bruger appen
Redigeret 13. april 2022

Worth investment for your online beat store. Been searching for something that functions as a beat store and stream player. Interface is straightforward. Allows you to have multiple licenses for a beat and you can edit any metadata for your beats. Did have an issue where I couldn't upload WAVS (zips,mp3,and artworked uploaded fine) after a recent update but customer service was able to help me out same day. Salute. Overall, excited to launch my store soon and this app made it possible! In my experience, big win for the independent producer. Wouldn't say its perfect yet but there is not many other options as good as this one. Hope they continue to update the app. IF YOU COULD ALSO HAVE THE STRTEAM PLAYER PLAY WHEN NOT SELECTED ON A SPECIFIC TRACK AND WHILE SCROLLING THROUGH OTHER TRACKS THAT WOULD BE SICK TOO! That way, you don't have to select a track every time to play it or switch tracks. App still dope though

Merci Beats
USA
3 måneder bruger appen
Redigeret 24. august 2021

Poor customer service so far. Slow response time and slow in trying to resolve a problem that I've had for more than a month. I continue to use this just because it is the only app that I know that allows me to sell beats. Update: It has been a few months now and they still have not gotten back to me about an issue I have been having after I have tried contacting them a few times.

Armand Arnau
USA
4 måneder bruger appen
Pulsewave svarede 30. januar 2024

Thank you for your feedback, and I apologize for the continued frustration you've experienced with our service. We acknowledge that timely and effective support is crucial, and it's clear we've fallen short in your case. Please rest assured that addressing your concerns is a priority for us. Could you please resend your query to support@pulsewave.io or provide us with a contact number? We will ensure your issue is escalated and addressed promptly.

31. januar 2021

This app literally has everything a music producer would need to be successful in selling their beats. Customer service is excellent and it seems as if the app is being constantly updated.

BEAT STONERS
USA
Cirka 2 måneder bruger appen
Redigeret 5. august 2021

It's a shame, this incredible app is let down by a huge lack of customer service. Nothing against the developers personally as they are very helpful *when* you talk to them. Most of my request are unseen a week later. 5 stars if you can get more support staff.

The New Monkey
Storbritannien
2 måneder bruger appen
Pulsewave svarede 30. januar 2024

Thank you for your continued support and for taking the time to share your thoughts on our app. As a long-time user, your feedback is particularly important to us. We're glad to hear you find our app incredible, and we sincerely apologize that our customer service has not lived up to your expectations.

We understand how crucial timely support is to your experience. In response to your feedback and that of others, we've recently increased our customer service team. This expansion is aimed at ensuring quicker and more attentive responses to all our users, especially our loyal customers like you.

We're committed to continuous improvement and your satisfaction is our priority. If there are any outstanding issues or further assistance you require, please do not hesitate to contact us at support@pulsewave.io.

Thank you once again for your loyalty and patience as we work to enhance our services.

3. februar 2022

This app is good but its lacks the ability to customize license in more details like adding publishing splits and so on.

Ransom beatz
Nigeria
30 dage bruger appen
2. oktober 2021

Dope App! But why can't I download this app again? I had to delete it it was taking too long to upload my stems. I want to be able to download it again. Maybe there's another app that will let me sell my music.

Joesounds
USA
2 dage bruger appen
Pulsewave svarede 30. januar 2024

Thank you for your kind words about our app and for bringing your concern to our attention. We're glad you find our app dope!

Regarding the issue with re-downloading the app after deletion, this should not be occurring. Our team is committed to ensuring our users can access and utilize the app smoothly, including re-downloading whenever necessary. It's also concerning to hear about the prolonged upload times for your stems. We're continually working on optimizing the app's performance to prevent such issues.

I encourage you to try downloading the app again. If the problem persists, or if you're experiencing any other issues, please reach out to us at support@pulsewave.io. We're here to help troubleshoot and ensure you can sell your music effectively using our platform.

23. februar 2022

Seriously, avoid this app. I asked for email address to get a better and fast communication but the person did not even gave me the email address. I had a very poor reply without explication of the problem I was facing with the app!! Customer service = zero !!!!! I delete the app I wasted my money. 20 bucks to upgrade to get the mediaplayer of tuneboom for nothing because it did not even worked and they can't fix the problem or give me an answer about the issue. I had to wait 1 day EVERY TIME I had a question. It makes no sense. Seriously, this is not worth trying.

hippiesbackyard
Canada
3 dage bruger appen
Pulsewave svarede 30. januar 2024

Thank you for your honest review. I'm truly sorry to hear about your disappointing experience with our app and customer service.

I want to share some positive changes with you. We have recently invested significantly in our customer service department to improve response times and efficiency. This commitment is part of our ongoing effort to enhance user satisfaction and address issues more effectively.

While I understand our app did not meet your expectations initially, I invite you to reconsider and give us another chance. We're confident that these improvements will positively impact your experience. If you're willing, please reach out to us at support@pulsewave.io, and we'll ensure your concerns are addressed promptly.