Tuneboom , 18 anmeldelser
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Actually terrible. Insanely slow response times, poor customer service. They don't even care to update the plugin ever. No collab support.. because what musician collabs with others, right?
Not too mention it costs twice as much as Beatstars, and it's twice as bad as beatsars. It's clear that they just don't don't actually make or sell music because this is just a sham. Can't even upload my zip files because they're too big so im FORCED to upgrade. Sickening.
Penny pinching company overcharging for services that barely work. Thanks a ton.
Thank you for sharing your concerns about our Shopify app. I'm genuinely sorry to hear about your negative experience, especially with the response times and customer service. We value your feedback as it highlights areas where we clearly need to improve.
I understand your frustration regarding the plugin updates, collaboration features, file upload limitations, and pricing. Please know that we are committed to addressing these issues to better serve our customers, especially in the music community.
Please allow us the opportunity to make this right. We would appreciate the chance to discuss your specific concerns in more detail and explore possible solutions. Feel free to reach out to us directly at support@pulsewave.io
I LEFT BEAT STRARS TO CHECK OUT THIS APP I LIKED THAT THEY ALLOWED YOU TO SELL BEATS WITH DIFFERENT LICENSES AND JUMPED OUT THERE RIGHT AWAY AND BOUGHT THE PRO PLAN. THINKING BECAUSE THIS IS THE TOP PLAN I SHOULD GET ALL FEATURES AS SOON AS I UPLOADED MORE THAN TWO BEATS MY BEATS STOPPED PLAYING ON MY STORE. PLUS THERES NO MENU FOR CUSTOMERS STO JUAT PLAY ALL SONGS ON A LIST. PERSONALLY THE IDEA IS DOPE BUT THE EXECUTION IS TRASH. ALREADY TOLD MY CUSTOMERS TO CHECK IT OUT AND NOW ALL I GET IS HOW DO I LISTEN TO THE BEATS! WHO WANTS TO GO TO A BEAT SITE JUST TO SEE THE COST OF BEATS BUT NOT HEAR IT!!! THE MEDIA PLAYER SHOULD BE THE MOST IMPORTANT THING ON HERE THAT WORKS AND I HAVEN'T HEARD MY BEATS SINCE I UPLOADED THEM!
Poor customer service so far. Slow response time and slow in trying to resolve a problem that I've had for more than a month. I continue to use this just because it is the only app that I know that allows me to sell beats. Update: It has been a few months now and they still have not gotten back to me about an issue I have been having after I have tried contacting them a few times.
Thank you for your feedback, and I apologize for the continued frustration you've experienced with our service. We acknowledge that timely and effective support is crucial, and it's clear we've fallen short in your case. Please rest assured that addressing your concerns is a priority for us. Could you please resend your query to support@pulsewave.io or provide us with a contact number? We will ensure your issue is escalated and addressed promptly.
Seriously, avoid this app. I asked for email address to get a better and fast communication but the person did not even gave me the email address. I had a very poor reply without explication of the problem I was facing with the app!! Customer service = zero !!!!! I delete the app I wasted my money. 20 bucks to upgrade to get the mediaplayer of tuneboom for nothing because it did not even worked and they can't fix the problem or give me an answer about the issue. I had to wait 1 day EVERY TIME I had a question. It makes no sense. Seriously, this is not worth trying.
Thank you for your honest review. I'm truly sorry to hear about your disappointing experience with our app and customer service.
I want to share some positive changes with you. We have recently invested significantly in our customer service department to improve response times and efficiency. This commitment is part of our ongoing effort to enhance user satisfaction and address issues more effectively.
While I understand our app did not meet your expectations initially, I invite you to reconsider and give us another chance. We're confident that these improvements will positively impact your experience. If you're willing, please reach out to us at support@pulsewave.io, and we'll ensure your concerns are addressed promptly.