Avis (19)
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Pretty good for selling beats, However, the preview track doesn't work, and nothing for quantity on the item. For example, when putting up a track, It doesn't have anything quantity options and leaves people wondering on their own.
im having a hard time receiving the download after purchase
Hi, I want to like this app and it is almost there but it has a few issue that need to be fixed in order for this to be a top tier beat selling app.
*Changing the license terms in the license menu doesn't update all beats with that license.
Beats still keep the old terms instead of being updated.
*When you add a new license to existing products, it deletes any additional coding info on the Shopify product page that
a user may have added.
*The Graphic for the instrumental doesn't show in the Playlists or in the player at the bottom of the screen.
*I cannot make a playlist with more than 70 songs. I am supposed allowed 250 beats on my Tuneboom plan and would
like to have a Master Playlist of every beat, along with smaller specialized playlists.
Thank you for your honest feedback on our app. We understand there's room for improvement, and your input is essential in guiding these enhancements.
We've recently invested in both our app's development and customer service to provide a better experience. However, we believe that the most valuable insights come from our users. I encourage you to reach out to us at support@pulsewave.io to discuss more deeply about the improvements you'd like to see. Your detailed suggestions can help us fine-tune our services to better meet your needs.
Your contribution is invaluable to us, and we're keen to hear more from you. Thank you for helping us grow and improve.
I LEFT BEAT STRARS TO CHECK OUT THIS APP I LIKED THAT THEY ALLOWED YOU TO SELL BEATS WITH DIFFERENT LICENSES AND JUMPED OUT THERE RIGHT AWAY AND BOUGHT THE PRO PLAN. THINKING BECAUSE THIS IS THE TOP PLAN I SHOULD GET ALL FEATURES AS SOON AS I UPLOADED MORE THAN TWO BEATS MY BEATS STOPPED PLAYING ON MY STORE. PLUS THERES NO MENU FOR CUSTOMERS STO JUAT PLAY ALL SONGS ON A LIST. PERSONALLY THE IDEA IS DOPE BUT THE EXECUTION IS TRASH. ALREADY TOLD MY CUSTOMERS TO CHECK IT OUT AND NOW ALL I GET IS HOW DO I LISTEN TO THE BEATS! WHO WANTS TO GO TO A BEAT SITE JUST TO SEE THE COST OF BEATS BUT NOT HEAR IT!!! THE MEDIA PLAYER SHOULD BE THE MOST IMPORTANT THING ON HERE THAT WORKS AND I HAVEN'T HEARD MY BEATS SINCE I UPLOADED THEM!
Actually terrible. Insanely slow response times, poor customer service. They don't even care to update the plugin ever. No collab support.. because what musician collabs with others, right?
Not too mention it costs twice as much as Beatstars, and it's twice as bad as beatsars. It's clear that they just don't don't actually make or sell music because this is just a sham. Can't even upload my zip files because they're too big so im FORCED to upgrade. Sickening.
Penny pinching company overcharging for services that barely work. Thanks a ton.
Thank you for sharing your concerns about our Shopify app. I'm genuinely sorry to hear about your negative experience, especially with the response times and customer service. We value your feedback as it highlights areas where we clearly need to improve.
I understand your frustration regarding the plugin updates, collaboration features, file upload limitations, and pricing. Please know that we are committed to addressing these issues to better serve our customers, especially in the music community.
Please allow us the opportunity to make this right. We would appreciate the chance to discuss your specific concerns in more detail and explore possible solutions. Feel free to reach out to us directly at support@pulsewave.io
I downloaded a song but could not find it anywhere Where did it go ??
Nice app, does what we want it to do. Clean, click and easy to use. There are some bugs, but the team seem pretty quick at fixing.
It's a shame, this incredible app is let down by a huge lack of customer service. Nothing against the developers personally as they are very helpful *when* you talk to them. Most of my request are unseen a week later. 5 stars if you can get more support staff.
Thank you for your continued support and for taking the time to share your thoughts on our app. As a long-time user, your feedback is particularly important to us. We're glad to hear you find our app incredible, and we sincerely apologize that our customer service has not lived up to your expectations.
We understand how crucial timely support is to your experience. In response to your feedback and that of others, we've recently increased our customer service team. This expansion is aimed at ensuring quicker and more attentive responses to all our users, especially our loyal customers like you.
We're committed to continuous improvement and your satisfaction is our priority. If there are any outstanding issues or further assistance you require, please do not hesitate to contact us at support@pulsewave.io.
Thank you once again for your loyalty and patience as we work to enhance our services.
Customer service is beyond terrible, this app could easily be a 5 star product with basic customer service and the ability to add your on license agreements...
Your feedback on our customer service is taken seriously, and I want to address your concerns directly. Recognizing the importance of responsive and helpful support, we have recently invested in expanding our customer service team. This step is a commitment to enhance the quality and speed of our service.
Regarding your suggestion for custom license agreements, it's an idea we find very intriguing. We would greatly value your thoughts on how this feature could best serve your needs. Please reach out to us at support@pulsewave.io with your insights and how you’d like to see this feature implemented. Your input is essential as we continuously work to improve our app and services.
Thank you for bringing these issues to our attention. We are dedicated to making our app not just good, but great, with the support to match.
I'm still just wishing for that the app will ADD TO CART when you click ADD TO CART... It just says: "added to cart" but nothing is in the cart.
It should automatically put into cart and notify the user of this... like a regular "product ATC"....
Can this be fixed finally?
We apologize for the lengthy delay in addressing the issue with the "Add to Cart" functionality in our app. We understand how frustrating it can be to encounter such problems, and we regret any inconvenience this delay has caused.
I'm pleased to inform you that this issue was resolved some time ago, ensuring a smooth and efficient user experience. However, if you are still experiencing this or any other issue, please let us know. We are committed to providing timely and effective solutions.
To improve our responsiveness and customer service, we have also invested in expanding our support team. This enhancement is part of our ongoing effort to provide you with the support you need when you need it.
For any further assistance or to report any persisting issues, please reach out to us at support@pulsewave.io. We are here to help and ensure your experience with our app is a positive one.