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im having a hard time receiving the download after purchase
I downloaded a song but could not find it anywhere Where did it go ??
It's a shame, this incredible app is let down by a huge lack of customer service. Nothing against the developers personally as they are very helpful *when* you talk to them. Most of my request are unseen a week later. 5 stars if you can get more support staff.
Thank you for your continued support and for taking the time to share your thoughts on our app. As a long-time user, your feedback is particularly important to us. We're glad to hear you find our app incredible, and we sincerely apologize that our customer service has not lived up to your expectations.
We understand how crucial timely support is to your experience. In response to your feedback and that of others, we've recently increased our customer service team. This expansion is aimed at ensuring quicker and more attentive responses to all our users, especially our loyal customers like you.
We're committed to continuous improvement and your satisfaction is our priority. If there are any outstanding issues or further assistance you require, please do not hesitate to contact us at support@pulsewave.io.
Thank you once again for your loyalty and patience as we work to enhance our services.