Tunetoo

Tunetoo

by Tunetoo

Print & Embroider for Worldwide Shipping from France

2.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    38% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    9% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    35% of ratings are 1 stars

All reviews

1 - 10 of 12 reviews

inQue.Style

Uninstalling due to no response to my questions, no obvious way to contact support, and no ability to display prices in USD format.

appaxapparel

customer service...other apps are providing.
no contact page that is working
no live support
no answers
no shipping prices...and the rest is in french. french is important in france.

The Vegan Prophets

Français & English : En un mot: Fuyez! Si vous souhaitez faire du POD avec eux, oubliez tout de suite. Tout ce qui est en POD passe en tout tout tout dernier. Leurs autres services ont l'absolue priorité. La personne qui s'en chargeait s'est barrée et depuis c'est le gros bordel à ce niveau.
Le système de tracking? Une vaste blague!
Pour ce qui est du SAV... ça n'en est tout simplement pas. Ils répondent au tel 1 fois sur 20, et ça c'est quand la boîte vocale n'est pas pleine. Et les mails sont répondus avec une compassion digne de celle d'un robot.

English
In a word: RUN! If you want to do POD with them, forget it right away. Everything that is in POD comes in the last position. Their other services have absolute priority. The person in charge of it got out and since then it's the big mess at this level.
The tracking system? A huge joke!
As for after-sales service ... it just isn't. They answer 1 time out of 20, and that is when the voicemail box is not full. And the emails are answered with compassion worthy of that of a robot.

SPIRITOF

1 - Comunicarse solo por correos o con un tlf y que no te den solución no mola,
2 - Tarifas de envíos inexistente en la web. Tienes que solicitarla y te la envían por correo.
3 - Las tarifas de envío no se corresponden con la realidad. Ejemplo: Cliente me realiza un pedido de 17,90€ y 17,80€, total 35,70€. Según la tabla, los pedidos de 22€ a 50€, el envío son 6,99€ para España. Pues no, Tunetoo cobra 10,99€, teniendo que abonarles un total de 46,69€ (artículos, impresión y envío). Según ellos, la tabla hace referencia a la tarifa que tienen ellos de venta al público final, no a la que me cobran a mi. ¿Me pueden decir entonces como se yo cual va a ser el costo del envío, si no me facilitan los precios que tienen de sus productos para el cliente final?.
Raro que no informen desde el principio y no sean claros con las tarifas de envío, y además muy leeeeentos. Directamente voy a anular todos sus productos de mi tienda, porque hacen enfadar a mis clientes y a mi.
No os recomiendo en absoluto, y había depositado mi confianza en vosotros con un montón de artículos.

The No Face

Dont waste a time with this company. they sayed fulfillment time for API are 3-5 days. What a big lie, all my order need more than 8-14 days to be fulfilled and shipped! Support team are unhelpful, and 1 star is so expensive.

Pug Face

I started partlly using Tunetoo when it apparently still charged 20% and sales made even after the 20% was supposed to be removed was still charged at the higher price. But more importantly is the ridiculously slow shipping which my customers complained about and when i investigated it i found that Tunetoo states on their Terms and conditions that they take 10 to 14 Working days! to process each order before it is despatched from their warehouse. That means our customers are left waiting for 2 to 3 weeks before their package even leaves the warehouse and the shipping cost is not cheap either. I have reached out to Tunetoo via email expressing that this delay in shipping was unreasonable but they have mot responded to me. Even Amazon with its huge warehouses process orders within 48 hours, so why does it take 14 Working days??. Product cost is high, shipping cost is high and profit margin is low which makes it difficult to offer customers any discounts or promotion to avoid making a significant loss. Plus options on its website seems better than on the shopify app and you have to translate each product description from French to English yourself which i dont mind really, but it would be easier if they simply made it in English then the browser can translate for each customer baed on their preferred language . I really dont mind all these little things but the delay in shipping is my major concern despite its not cheap. This app has the potential to be the best POD app on Shopify but at the moment it is shockingly bad due to product cost, shipping cost and delay. Cost is also in Euros so if you sell in Dollars you have to increase the price further to maintain your margin. Urgent fix is the shipping delay

Arevatsag

Commandes passées par mes clients il y a plus d'un mois et toujours pas reçu... Alors que leurs délais sont de soit disant UNE dizaine de jours! Le S.A.V est vraiment minable. Si je pouvais mettre 0 étoile je l'aurai fait. Aucune réponse via mail. Par téléphone ils trouvent toujours des excuses mais en attendant le client attend et n'en a rien à foutre. Ce qu'il veut c'est recevoir son article car il a payé. J'ai dis par téléphone que ce n'est pas du tout sérieux et de dédommager les clients et puis optionnellement moi aussi car du coup mon image de marque en prend un coup. Ils m'ont dit de contacter le service commercial par mail, ce que j'ai fait, mais toujours pareille, aucune réponse...J'en ai clairement marre!!! Je vais donc changer de fournisseur et choisir UNIQUEMENT Printful qui sont beaucoup plus réactifs et professionnel ( Ayant déjà tester leur SAV, en moins de 2 minutes le problème a été réglé par tchat). Les meilleurs du POD pour moi.
C'est triste, je voulais quand même privilégier le fait de faire travailler les Francais car TUNETOO est à Bordeaux. Je vais donc faire travailler les Américain...
PS: Vous ne faites pas du tout honneur au Made in France....

Interemodeus

NO TRACKING NUMBERS
SLOW AF SHIPPING
WORST CUSTOMER SERVICE EVER!
ALL IN F###G FRENCH!
AWFUL QUALITY OF MERCH
I HAD IT!

Sabura

Tried to try a test order.
1 - Wanted to ship an order to UK, and in the countries options (dropdown), the country names were in french (even after changing the language to english).
2 - Cost: So, the cost of the product + the shipping, are both too hight and imagine both of them put toguether. Practically leaving one with no space for margin.

Whats the point of being located in France, which is a great advantage for those in the european market but then have shipping price are higher than those suppliers from China.
Greed destroy business!

Developer reply

April 30, 2019

Hello,

When you enter your shipping address, you do it from your shop. If you had to select countries from our app or website it means you didn't placed an order with your Shopify, hence the cost of the product (public prices on custom products and POD prices are completely different).

We can be challenged on prices but I bet you we are less expensive than anyone on most of our products ;).

Please contact me at sales@tunetoo.com and we will solve this together.

123dealss

All items are including VAT which makes the products very expensive... Not worth it in my opinion

Developer reply

March 4, 2019

Hello there ! Thank you for your feedback.

All our prices are now excluding VAT, we just needed some time to go from EU market to International market ;).

Please check again our prices, you'll see they are lower than competition with a much larger choice and some premium and organic products you won't find anywhere else !

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