Turn 14 Distribution

Firstly, Turn 14 is an amazing company. However, Data-Here-To-There has been giving me issues since the very beginning. They seem to have had no issue taking my payment, but when it came to providing the actual service and products, they disappeared. Like other reviewers, I have had issues with products missing from my store. I reached out multiple times throughout the span of 2 or 3 weeks, and they just ignored me. They would not answer my calls or respond to my voicemails. It seems like they would rather communicate via email, which is not efficient for anyone as a business owner.
At this point, I am simply paying for a product that I can't even use. This was a complete waste of money and time as I haven't even been able to publish my store. I really wish they could rectify this issue, but Stephanie at DHTT has made no effort to do so.

*In response to their comment below my review, I'd like to mention that my review is not the only one who has had issues with communication from your team. I shouldn't have to call you multiple times to attempt to get a response to resolve issues, where your team STILL would not reach out. I have an email from your team member telling me that my money will be refunded because they don't feel like they can provide the level of attention that I need and that they have a heavy workload. Which is strange, since I wasn't looking to being refunded, your team made that choice themselves because they couldn't resolve their issues. Your team still had the opportunity to call me, yet you'd rather reply on here. Therefore, I am no longer your customer and I look forward to my refund as stated per the email. Thank you.

*& to clarify, Yes, I paid for this service, you provided the service, but there were many issues with the products being available in the catalog, which means that I had to get the issues resolved, but since that didn't happen, I could not use it for its intended purpose.

With DH2T for a few years, and the customer support is always great, and the product also. Helps reduce some of our workload.

Stellar product and an even more stellar customer service! The app is very well documented and easy to navigate. The categorization of products is spot on and requires minimum adjustment from organization or SEO perspective. At a few places where we needed some assistance, the support team was able to help us out quickly and get us unblocked! I highly recommend this app to everyone looking to go online with their parts business.

This app changed my life. The integration opportunity between turn14 and shopify allowed me to scale my business and offerings 10x from what we were doing last year. This is too good to be true, and a real game changer. Don't hesistate, get the top tier package and start automating your life and freeing up your time.

This app is very easy to use and intuitive. I was using another app for my data and it was much more tedious to use. I find Data Here To There app for Turn 14 is a set it and forget it app. The customer service from them is first class. My inquiries are answered same day and if I have something urgent they get right back to me. I would definitely recommend Data Here To There's Turn 14 app.

This app has been very useful to help us keep our website updated with latest products and pricing. We were having MAP issues with a different app that was supposed to be updating regularly, but was not updating as we had expected. Since using this app, we've had no MAP violations and our pricing is accurate. Support has been timely as well. Any time we have an issue/question, their support team is quick to assist and help us through it and get a resolution. I do wish the descriptions for a lot of the products were more descriptive, but that's a Turn14 problem, not a problem with the app. One thing Turn14 doesn't tell you, is that some brands do not allow product descriptions to be passed over via API, so brands like GReddy won't have good descriptions. Again, not an app issue, but something worth knowing about.

Time consuming setup as expected, but user friendly, and great support. We've used others with clunky and outdated systems that actually cost more. DH2T is worth what you pay.

If I could rate 0 stars I would! This app was the biggest waste of time for me! To start with everything was working well with the app at first, or maybe it never really worked and I never noticed... After a few days on setting everything up with the app and the distributor, I got to importing products. Now my store is very simple. I focus on one vehicle model that is relatively new. There are maybe 50 direct-fit products available for this vehicle. So I have my vehicle filtering setup to import or sync all products specific to that vehicle that is specially ordered, out of stock, or in stock. About 3/4 of the products import that I know is on the distributor's site. I thought or maybe a glitch, I reached out to DHTT and they just gave me basic robot responses in other words NO HELP. So I figured the rest of the products would just take more time. So I turned off all sync settings besides sync for the UPC code. That way I can edit product titles and descriptions so these products can follow my site's standard formatting. Well, Long story short my mistake for not saving a backup. But the DHTT app actually imported the rest of the products that haven't been imported yet. But in the process, it removed all of the Brands for the products I have already edited (lost all data on those products) So I reached out to DHTT with a few example SKUs that got deleted and a brief description of what I did to help them troubleshoot what had happened. I went back and forth with DHTT for over a week and kept getting the run-around answer that the devs are still looking into it... It got to the point that my emails were being ignored and Id have to email everyone in one thread to try to get someone to respond. This was a big waste of my time and money. Wouldnt recommend this app to anyone! On a side note, If you plan on jamming all of your products into one collection and not have any type of organization or category filtering, and no ability to change titles and descriptions. This app will probably work fine for you. I did a lot of research on this app. Just look at the other companies that left reviews, look at how their products are organized on their site and also notice that non of them have their own titles or descriptions either... If you want a proper app that can do more for you and be more efficient and effective id highly recommend looking for a different app.

Very good. This app helped me grow my business like nothing else.
Support is quick and helpful.
Youtube video's are available too to help you running the app.
This app worth his price for sure!
I recommend.

Super easy to use, and their customer service is very responsive and quick to help. App worked as described and required very little intervention.

They make life so much easier. Plus, the customer service is BEYOND amazing. Definitely worth it!!!!!

The DH2T team is like no other. In terms of technical capabilities, I'm surely limited. Any questions I had were always taken seriously, and answered in a timely manner. They've given me hours of support in return for just solid customer service experience. I highly suggest working with them!

Mark,
BimmerSource LLC